DIRECTOR OF FOOD AND BEVERAGE

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Dental Insurance
Health Insurance
Adoption assistance
Free parking
Employee stock purchase plan
401(k) matching
Tuition Reimbursement
Paid Time Off
Vision Insurance

Job Description

Hyatt is a globally recognized hospitality company known for its dedication to providing exceptional guest experiences through attentive and caring associates. At its core, Hyatt prides itself on creating meaningful and memorable moments for its guests, underpinned by a culture of empathy, integrity, respect, inclusion, experimentation, and wellbeing. Hyatt's commitment to making travel more human and connected inspires its teams to turn everyday stays into remarkable journeys. The company's workplace environment values diversity and individuality, fostering career opportunities and supporting professional growth. Hyatt is an established leader in the hotel industry, offering luxury, lifestyle, and full-service hotels worldwide.

Andaz Miami Beach, a part of the Hyatt portfolio, represents the epitome of luxury lifestyle hospitality set in a striking art-deco architectural landmark located in the heart of Miami's Mid-beach area. This unique property features 287 well-appointed guestrooms, including 34 stunning suites with floor-to-ceiling windows, cozy reading nooks, and private terraces that provide breathtaking views of the Atlantic Ocean and Miami skyline. The hotel offers an exclusive ocean-view arrival experience, the only one of its kind in Miami Beach. The design elements blend texture, art, and vibrant pops of color to create a captivating and immersive ambiance for guests. Amenities at Andaz Miami Beach include a full-service spa, a well-equipped fitness center, destination dining curated by the renowned chef José Andrés, two swimming pools, and a Beach Club that is a focal point for Miami’s social scene. The hotel boasts 25,000 square feet of indoor and outdoor event space designed for a variety of gatherings that celebrate the city’s vibrant culture of music, art, and fashion.

The role of Director of Food and Beverage at Andaz Miami Beach is vital in ensuring the seamless operation of the food and beverage division encompassing restaurants, bars, room service, banquets, catering, and beach and pool operations. This leadership role is responsible for managing and cultivating a high-performing team dedicated to delivering superior guest service and satisfying diverse customer needs. The Director of Food and Beverage plays a strategic role in developing and implementing operational plans that align with the hotel's overall business goals, all while managing financial targets and fostering colleague engagement, coaching, and training. This position demands a leader who can inspire a passion for excellence and financial discipline, balancing service quality with profitability.

The successful candidate will oversee budgeting, forecasting, and financial planning related to the division, ensuring cost controls and revenue maximization. They will implement communication protocols, conduct regular team meetings, and establish operating standards consistent with Forbes Four or Five Star service principles. Vendor relationships and contracts will be managed effectively to maintain supply chain reliability and cost efficiency. Moreover, this role focuses on employee development and accountability, providing coaching and feedback to team members to maintain Hyatt's and Forbes' high standards of service.

Joining Andaz Miami Beach means being part of a dynamic team in a luxurious, culturally rich environment that champions innovation and guest experience enhancement. This career opportunity offers exposure to the vibrant Miami lifestyle while contributing to a unique hotel celebrated for its design and service excellence. The employment type and specific salary details are typically discussed during the hiring process, but the position promises a competitive package aligned with Hyatt's standards. This role is ideal for driven hospitality professionals seeking to advance their career in a prestigious setting at a globally respected brand.

Job Requirements

  • Bachelor's degree in tourism management or related discipline
  • Minimum five years experience in food and beverage within a luxury or lifestyle hotel environment
  • Senior leadership experience at Forbes Four or Five Star rated hotels
  • Ability to establish and maintain high guest service standards per Forbes
  • Knowledgeable about food and beverage operational metrics
  • Excellent communication skills both verbal and written
  • Experience with financial management and budgeting for food and beverage division
  • Proficiency in food and beverage management software systems
  • Strong organizational skills and attention to detail
  • Leadership ability to coach and develop staff effectively
  • Resort experience is preferred

Job Qualifications

  • Bachelor's degree in tourism management or related field preferred
  • Five plus years of food and beverage experience in a luxury or lifestyle hotel
  • Senior leadership experience in Forbes Four or Five Star properties
  • Ability to deliver exceptional guest experiences based on Forbes Service Standards
  • Proven track record of driving positive guest experience and meeting service metrics
  • Resort experience preferred
  • Strong verbal and written communication skills
  • In-depth understanding of food and beverage operations
  • Proficiency with cost control metrics including cost per cover and food and liquor costs
  • Excellent financial acumen with ability to develop department heads
  • Experienced with food and beverage management systems such as Medallia, POS, Envision, Birchstreet, and Micros
  • Detail-oriented with excellent organizational and communication skills
  • Proven leadership in accountability and recognition
  • Strong leadership focused on building guest relationships

Job Duties

  • Develops a food and beverage operating strategy aligned with business goals
  • Ensures ongoing communication in all food and beverage areas
  • Collaborates with direct reports to review business levels and resolve challenges
  • Reviews schedules to meet guest service and operational needs
  • Holds leadership accountable for financial profitability and service behaviors
  • Provides feedback on service behaviors per Forbes Standards
  • Forecasts consumption to maximize profitability
  • Oversees purchasing plans for operational supplies
  • Reviews financial reports and adjusts to maximize profitability
  • Encourages calculated risk-taking to generate revenue
  • Creates a guest-centered atmosphere exceeding expectations
  • Manages departmental expenses to meet budget goals
  • Understands impact of food and beverage operations on property finances
  • Leads budgeting, forecasting, and financial planning for the division
  • Oversees colleague engagement, development, coaching, and hiring
  • Ensures accountability and service standards through coaching
  • Manages opening and closing procedures consistency
  • Handles vendor contracts and relationships
  • Maintains food and beverage division checkbook for profitability

Job Criteria

Experience

Expert Level (7+ years)


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