Carlton Senior Living logo

Director of First Impressions

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.00 - $20.00
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Work Schedule

Flexible
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Benefits

Annual Raises
Anniversary Bonus
Immediate Pay
Fitness Reimbursement
Education Reimbursement
Complimentary employee meals
Holiday pay
Sick Time
Vacation Time
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Carlton Senior Living is a dedicated provider of personalized care services focused on enriching the lives of older adults. With a heartfelt commitment to creating a warm, supportive, and friendly environment, Carlton fosters a culture where residents can enjoy their daily lives surrounded by love, kindness, and attentive care. This community-centered company understands the importance of a special group of staff members who carry out this mission daily, ensuring that residents receive not only physical care but also emotional support and companionship. Carlton prides itself on cultivating a "culture of caring," where happy employees translate into happy and satisfied residents. This philosophy makes Carlton an exceptional place to work, with numerous opportunities for employees to grow and thrive within the company. Along with an attractive benefits package, employees receive hands-on training, ongoing professional development, and various career advancement prospects that enrich their personal and career journey.

We are currently hiring a Receptionist to join the Carlton Senior Living team. This role is crucial as the "Director of First Impressions," where the successful candidate becomes the face of our community, welcoming visitors, residents, and their families with warmth and professionalism. The receptionist will be responsible for managing front desk operations, providing accurate information, directing calls, supporting administrative tasks, and collaborating across various departments, including sales and activities. This opportunity offers a competitive pay range between $18.00 and $20.00 per hour with a flexible schedule. The position also comes with benefits such as medical, dental, and vision insurance, paid holidays, sick and vacation time, and employee meal programs. The role requires a blend of strong communication skills, proficiency in basic computer applications, and a customer service-oriented attitude. New hires will receive thorough training to ensure they can meet the high standards expected by Carlton. Working in this role means contributing to a collaborative, respectful, and caring community environment where your efforts make a real difference in the lives of older adults and their families.

Job Requirements

  • Must be at least eighteen (18) years or older, per Title 22 requirements
  • prior administrative experience preferred but not required
  • strong verbal and written communication skills
  • proficiency in basic computer applications such as Microsoft Office, email, and scheduling systems

Job Qualifications

  • Must be at least eighteen (18) years or older, per Title 22 requirements
  • prior administrative experience preferred but not required
  • strong verbal and written communication skills with the ability to interact effectively with residents, families, and team members
  • proficient in basic computer applications such as Microsoft Office, email, and scheduling systems

Job Duties

  • Serve as the "Director of First Impressions" by greeting visitors, residents, and families with warmth and professionalism while providing accurate information and direction
  • answer and direct phone calls, monitor emergency systems, and respond promptly to resident and guest needs with a high level of customer service
  • support administrative tasks such as maintaining resident records, handling mail, and coordinating with maintenance or other departments as needed
  • assist the Sales and Activities teams by helping with event coordination, guest arrangements, and preparation of marketing materials
  • maintain a clean and organized front desk area, present a professional appearance, and stay informed about community events to keep residents and guests engaged
  • support safety protocols, emergency plans, and elopement prevention practices
  • foster a warm, collaborative atmosphere with residents, families, and team members

Job Criteria

Experience

Entry Level (1-2 years)


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