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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $135.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Life insurance
Job Description
The Meritage Resort & Spa, located in the picturesque Napa, California, is a premier destination renowned for its luxury accommodations, world-class amenities, and exceptional event services. Part of the esteemed Pacific Hospitality Group, this resort operates under a family-focused owner/operator model dedicated to long-term growth and team member development. Pacific Hospitality Group is admired for its commitment to enriching people's lives by offering memorable experiences, giving back to communities, and honoring God through its business practices. The company’s guiding principles—integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment—form the core of its operational philosophy, ensuring... Show More
Job Requirements
- High school diploma or equivalent
- Bachelor’s degree preferred
- Five or more years of progressive catering or event services experience
- Two years of supervisory or managerial experience preferred
- Solid knowledge of luxury hotel service standards
- Strong leadership and communication skills
- Ability to negotiate and close sales
- Problem-solving skills
- Working knowledge of MS Office applications
- Ability to work varying schedules including weekends and holidays
- Must maintain a professional appearance
- Ability to handle physical demands such as standing and walking for long periods
- Must wear slip-resistant shoes and follow safety policies
Job Qualifications
- High school diploma or general education degree (GED) or equivalent combination of education and experience
- Bachelor’s degree in Hospitality Management desired
- Five or more years of related and progressive catering, conference/event services, banquet, culinary, or similar experience
- Two years as a supervisor or manager in a similar setting desired
- Solid knowledge of catering management, luxury hotel service standards, guest relations and etiquette
- Strong leadership and mentoring skills with ability to coordinate staff in a high volume, time-sensitive environment
- Ability to develop and maintain effective operating and control processes to attain maximum operating efficiency
- Strong sales techniques skills and ability to negotiate and close sales
- Positive attitude and professional demeanor with strong communication and interpersonal skills
- Ability to use discretion with confidential information
- Problem-solving skills with calmness under pressure
- Working knowledge of MS Office and hotel telephone/computer systems
- Strong attention to detail and ability to multitask
- Ability to interpret written, oral, diagram, or schedule instructions
- Ability to write reports and business correspondence
- Must be able to speak, read, write and understand English
- Flexibility to work varying schedules including holidays, weekends and alternate shifts
- Maintain clean appearance and professional demeanor
Job Duties
- Provide guidance and direction to ensure overall departmental success
- Manage subordinate Event Services staff including interviewing, hiring, training, appraising performance, rewarding and disciplining team members
- Actively solicit new business opportunities through prospecting new customers and using network channels
- Create and maintain each event’s banquet event order outlining all event details including menu and wine choices
- Participate in the hiring process and management training, ensuring team compliance with Human Resources policies
- Prepare annual budget and achieve budgeted revenues while controlling expenses to maximize profitability
- Ensure guests receive outstanding and consistent service by collaborating with other departments and handling guest concerns promptly
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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