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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,642.00 - $76,235.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Encore is a leading global event technology company committed to delivering innovative audio-visual solutions and services that elevate live experiences. Operating within the vibrant hotel and convention center industry, Encore partners with premier venues to provide world-class event technology and technical expertise. The company is recognized for fostering a culture that values diversity, continuous improvement, and accountability, ensuring every event is executed with precision and professionalism. Encore offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic and supportive environment.
The role of Director, Event Technology II (DET II) is critical within Encore’s operations, responsible for... Show More
The role of Director, Event Technology II (DET II) is critical within Encore’s operations, responsible for... Show More
Job Requirements
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio-visual experience
- 2+ years of operations or supervisory experience
- 3+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in live show environment
- Proficiency with computer hardware
- Proficiency with Microsoft Office and internet software
- Effective leadership abilities
- Customer satisfaction focus
- Valid driver's license for team members operating company vehicles
Job Qualifications
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio-visual experience
- 2+ years of operations or supervisory experience
- 3+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in live show environment
- Proficiency with computer hardware
- Proficiency with Microsoft Office and internet software
- Effective leadership abilities
- Strong customer satisfaction focus
- Valid driver's license for employees operating company vehicles
Job Duties
- Manage efficient and profitable operations with focus on revenue maximization and cost control
- Achieve financial goals by managing labor, equipment sub-rentals, and other costs
- Utilize operational and financial reports and complete standard and ad hoc reports accurately and timely
- Coordinate invoicing activities and ensure timely payment processing
- Prepare accurate sales forecasts and participate in business review presentations
- Review and manage location profit and loss statements and develop action plans
- Perform daily floor operations including scheduling, setup, and strikes
- Ensure timely delivery and proper functioning of equipment and services
- Anticipate and address equipment challenges professionally
- Maintain inventory control and ensure safety and quality assurance
- Share labor and equipment efficiently within local market
- Attend operational venue meetings
- Collaborate with Regional Sales Director to create sales strategies
- Prepare and deliver compelling presentations and sales proposals
- Support customer event experience through site visits and planning meetings
- Collaborate with vendors and company departments to capture and service events
- Understand event cost structure for profitability
- Maintain accurate customer information in CRM system
- Stay updated on new products, services, and emerging technology
- Cultivate and maintain relationships with customers and venue personnel
- Oversee personnel assisting with event execution
- Monitor events and ensure customer satisfaction
- Enforce employee and venue standards
- Oversee technical troubleshooting and guide technicians
- Act as onsite technical expert when needed
- Promote culture of high performance and continuous improvement
- Manage team performance, staffing, and development
- Provide coaching and training on standards and systems
- Recommend training opportunities for team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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