Director of Event Operations

This position is with an established hospitality group specializing in full-service event management and banquet operations, catering primarily to corporate, private, and large-scale social events. Operating within the hospitality industry, the company is known for delivering high-quality event experiences through meticulous planning, execution, and guest service excellence. The Event Operations Department plays a pivotal role in ensuring seamless event delivery, managing all aspects of banquet and event service, as well as event technology operations.

The role of Event Operations Manager is a leadership position responsible for overseeing the entire event service team, including Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, and Event Technology and Operations Managers. The incumbent manages daily event operations to guarantee the highest level of service from the initial planning phase through to event execution and breakdown. With an emphasis on maximizing revenue opportunities through effective up-selling during events and controlling costs, this role contributes significantly to the department's financial performance.

Working closely with the management team, the Event Operations Manager develops and implements strategic business plans for event operations, establishes measurable goals, and ensures that departmental policies and standards are consistently upheld. Key responsibilities include overseeing event logistics, administrative functions, maintenance of facilities and equipment, staff training in safety and emergency procedures, and managing certifications for technical staff. The position also involves regular coordination with other property stakeholders, including culinary teams and human resources, to ensure compliance with food safety and labor regulations.

Customer satisfaction and employee engagement are fundamental to the role. The manager consults directly with clients to understand event objectives and requirements, maintaining positive relationships to support client retention and business growth through referrals and repeat engagements. Leadership in guest hospitality is critical, setting a standard for excellent customer service and a welcoming event atmosphere.

Financial management is another core element, where the Event Operations Manager ensures adherence to budgets, reviews operational performance, and implements adjustments based on emerging industry trends and business needs. The role requires participation in corporate initiatives and promotion execution, contributing to the overall visibility and success of the event operations function.

The ideal candidate will hold a high school diploma or GED with significant professional experience in event management or related fields such as food and beverage, sales, and marketing. Alternatively, candidates with a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline with relevant work experience will also be considered. This position offers a competitive compensation package and a $5,000 sign-on bonus to attract qualified professionals passionate about event coordination and operational excellence.