Director of Event Operations

Denton, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $127,000.00 - $168,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

performance bonuses

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional experiences to guests around the world. Within the Marriott portfolio, Gaylord Hotels stands out as a premier brand specializing in large-scale meetings, events, and extraordinary guest experiences. Situated within this dynamic environment, Gaylord Hotels is dedicated to creating vibrant and engaging spaces where guests gather, celebrate, and connect. The culture at Gaylord embodies creativity, entrepreneurship, and a passion for delivering thoughtful, big-hearted service, making it a career destination for professionals eager to grow and thrive in the event management space.

The available role at Gaylord Hotels is for an Event Operations Manager, a vital leadership position responsible for overseeing all event service, banquet, and event technology operations on a daily basis. This role manages a diverse team including Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, and Event Technology and Operations Managers. The Event Operations Manager plays a crucial role in ensuring the highest quality of service throughout the event lifecycle, from planning through execution, thereby driving guest satisfaction and loyalty.

Core responsibilities also include maximizing revenue opportunities through strategic up-selling during events and optimizing profitability by controlling costs effectively. This position involves comprehensive oversight of event logistics, coordination of administrative processes associated with event phases, and maintaining the functionality and readiness of event spaces and equipment. Furthermore, the manager collaborates closely with culinary teams, human resources, and other property departments to uphold compliance with food safety, sanitation standards, and labor regulations.

The role demands a strategic mindset geared towards business planning and long-term development of event operations while fostering a culture of safety, excellence, and continuous improvement. The Event Operations Manager is integral in setting measurable departmental goals, implementing corporate initiatives, and conducting ongoing performance reviews to enhance operational effectiveness. Leadership and communication skills are paramount, as the role involves leading multi-disciplinary teams, coordinating event management meetings, and nurturing strong relationships with clients, vendors, and internal stakeholders.

Individuals in this position are expected to have a solid foundation in event management, food and beverage, sales and marketing, or related fields, supported by relevant education and professional experience. Marriott International promotes an inclusive workplace where diversity is celebrated, ensuring that all employees have equal opportunities to succeed. Working at Gaylord Hotels means joining a brand where you can do your best work, begin your purpose, belong to a supportive global team, and become the best version of yourself.

Job Requirements

High school diploma or GED
4 years experience in event management, food and beverage, sales and marketing, or related professional area
or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
2 years experience in event management, food and beverage, sales and marketing, or related professional area
Strong leadership and communication skills
Ability to manage a diverse team
Familiarity with budget management and business planning
Knowledge of safety and emergency procedures
Ability to work effectively with multiple departments and external stakeholders
Commitment to customer service excellence
Understanding of food handling and sanitation standards

Job Qualifications

High school diploma or GED with 4 years experience in event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years relevant experience
Strong leadership and communication skills
Proven ability to manage large teams and complex operations
Knowledge of event logistics and banquet service standards
Experience with budget management and profitability analysis
Familiarity with food safety, sanitation standards, and labor regulations
Ability to implement corporate initiatives and promote team development
Customer service excellence and problem-solving skills

Job Duties

Manage all event service, banquet and event technology operations and staff daily
Ensure highest level of service throughout event phases
Maximize revenue opportunities through up-selling during events
Control costs and manage financial performance of Event Operations Department
Develop and implement business plans and long-term strategies for event operations
Oversee execution of event logistics and administrative processes
Maintain cleanliness and readiness of event spaces and equipment
Communicate and enforce safety and emergency procedures
Participate in audits and certification processes
Lead event management and operations meetings
Coordinate event delivery team members
Ensure compliance with food handling and sanitation standards
Review staffing levels and staff scheduling
Attend pre-event meetings to gather information and set expectations
Maintain strong working relationships with guests, clients, vendors and other property departments
Ensure disciplinary procedures are followed according to standard operating procedures