Director of Event Operations - (Expired Job)

Gaylord Texan Resort & Convention Center, located in Grapevine, Texas, is a premier luxury hotel and event destination known for its expansive meeting spaces, world-class amenities, and exceptional service standards. As a part of the Marriott International portfolio, Gaylord Texan offers guests an unparalleled experience in hospitality, combining the comfort of a resort with the sophistication of a convention center. With its vast facilities, including multiple ballrooms and event venues, the resort caters to a diverse clientele ranging from corporate meetings and conferences to large social events. The setting is designed to facilitate seamless event execution, supported by a dedicated team skilled in hospitality management and event operations. The resort fosters a culture of innovation, inclusivity, and professional development, providing employees with opportunities to grow their careers within a globally recognized hospitality leader.

The role of Event Operations Manager at Gaylord Texan Resort & Convention Center is a pivotal leadership position within the Event Management category. This full-time, management-level role offers an attractive salary range of $127,000 to $168,000 annually, with eligibility for bonuses reflective of performance and business outcomes. The Event Operations Manager is responsible for overseeing the daily operations and staff within the event services, banquet, and event technology departments, ensuring flawless execution and exemplary guest experiences throughout the event lifecycle. Core duties include managing teams such as Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, and Event Technology and Operations Managers. The position demands a strategic approach to event operations, focusing on maximizing revenue through effective upselling and profit optimization by controlling costs efficiently.

This leadership role also encompasses developing and implementing business plans and long-term strategies for event operations, setting measurable goals, and upholding strict adherence to company standards, policies, and safety protocols. The manager will oversee event logistics, administrative processes, space maintenance, equipment inventory, and staff certification to ensure quality and compliance. Furthermore, the role engages in proactive customer consultation, guaranteeing that client objectives are understood and met while fostering hospitality excellence and positive guest relations that encourage business growth through repeat events and referrals.

The position requires active coordination with culinary, human resources, and other property departments to ensure a cohesive operational flow and legal compliance. Regular communication within the Event Operations department and with external stakeholders is vital. Human resources activities, including staff scheduling, performance reviews, training, and disciplinary measures are also managed by this role to maintain high service standards. Employees will participate in audits and certification processes that support continuous improvement and adherence to best practices.

At Marriott International, inclusion and equal opportunity are fundamental values. The company emphatically supports diversity and strives to create workplaces where all employees feel respected and empowered, offering a welcoming atmosphere for individuals of all backgrounds. By joining the Gaylord Texan Resort & Convention Center as an Event Operations Manager, candidates become part of a dynamic, supportive team that values creativity, entrepreneurship, and thoughtful guest service. This opportunity is ideal for professionals seeking to lead impactful event management operations within a renowned hospitality brand that offers substantial career growth, comprehensive benefits, and a vibrant work environment.