Director of Event Management

Marriott International is a globally recognized leader in the hospitality industry, known for its extensive portfolio of distinguished hotel brands. Among these esteemed brands is Renaissance Hotels, which prides itself on offering guests an immersive experience that embodies the unique spirit of the neighborhoods they visit. With a commitment to delivering exceptional service and memorable stays, Renaissance Hotels caters to travelers who seek to explore and uncover new cultural stories during their journeys. Located at 611 Commerce St, Nashville, Tennessee, this establishment blends the vibrancy of its locale with the high standards of Marriott International's hospitality excellence.

The Event Management role at this Renaissance Hotel is a full-time, management-level position pivotal to the strategic leadership of the hotel's event operations. The position commands a salary range of $134,000 to $176,000 annually and includes bonus eligibility, reflecting its critical responsibility within the property's operational hierarchy. This role goes beyond basic event oversight; it encompasses the comprehensive management of the Event Management department, which includes Event Planning, Banquets/Catering, Event Service, and Event Technology. In some cases, Destination Management also falls under this umbrella.

The ideal candidate will function as a strategic business leader, spearheading the development and implementation of departmental strategies that align seamlessly with the brand's overall service strategy and initiatives. A key aspect of the role is ensuring a smooth transition of events from sales through operations and back to sales, guaranteeing that customer expectations are met or exceeded with every event. The position demands a focus not only on customer satisfaction but also employee satisfaction, fostering a motivated, efficient team that consistently meets event delivery standards.

Financial acumen plays a significant role, as the leader is responsible for maximizing event revenues and the overall financial performance of the department. This includes ensuring that events comply with food handling and sanitation standards by collaborating closely with the culinary team, managing budgets effectively, and employing innovative strategies to grow the event-related business.

The role also involves direct oversight of the event operations teams, ensuring that facilities such as meeting spaces and supporting areas maintain the highest cleanliness and maintenance standards. Furniture and equipment inventories are to be managed in accordance with corporate guidelines. Leading the execution of brand service initiatives in all event management areas is essential to uphold Renaissance Hotels' commitment to delivering signature experiences.

Leadership responsibilities extend to setting clear expectations for the event management leadership team, consistently communicating departmental goals, and holding the team accountable to drive service excellence and operational efficiency. The leader will identify critical success drivers, integrate departmental goals into broader game plans, and implement brand and regional business initiatives effectively.

Profitability management includes introducing innovative ideas to maintain competitiveness, taking calculated risks to increase revenue, and engaging directly with high-profile groups when their events have significant financial implications. Developing strong relationships with outside vendors and establishing beneficial service agreements are also crucial parts of the role.

Customer service excellence is at the heart of this position. The leader will create an environment within all event management operations that consistently meets or exceeds guest expectations. This includes consulting with clients to thoroughly understand their objectives for meetings, conferences, and conventions, ensuring personalized and exceptional service delivery.

Human resource management duties are integrated into this role as well. The leader must ensure compliance with applicable laws and regulations, review staffing levels annually to meet guest and operational needs, and maintain effective communication across all event operations. They will also be responsible for executing departmental emergency procedures when necessary.

Marriott International is an equal opportunity employer, committed to fostering diverse and inclusive workplaces where associates from all backgrounds are welcomed and valued. Joining Renaissance Hotels means becoming part of a global team dedicated to helping guests experience the true essence of their destinations through vibrant and authentic hospitality experiences. This role offers an exciting opportunity for professionals seeking to lead and innovate within the dynamic field of event management, contributing to the continued success of a renowned international brand.