Director of Event Management

Marriott International is a globally recognized leader in the hospitality industry, renowned for its diverse portfolio of brands and commitment to delivering exceptional guest experiences. As a vast multinational corporation, Marriott operates thousands of properties worldwide, including hotels, resorts, and luxury accommodations. The company is dedicated to fostering an inclusive workplace, valuing diverse backgrounds, talents, and experiences of its associates, and upholding nondiscrimination policies across all employment areas. One of its flagship brands, JW Marriott, represents luxury and sophistication, offering guests world-class service in gateway cities and resort destinations. JW Marriott prioritizes associate well-being and development, promoting a work environment that encourages professional growth, camaraderie, and passion for hospitality.

The role of Strategic Business Leader of Event Management within Marriott International is a pivotal position responsible for overseeing all aspects of event planning and execution. This position includes the management of departments such as Event Planning, Banquets/Catering, Event Service, and Event Technology, with Destination Management included where applicable. The individual in this role steers the strategic direction of the event management division to ensure alignment with the brand’s overarching business strategy and service initiatives.

In this capacity, the leader ensures seamless coordination between sales and operations teams, facilitating a smooth turnover and consistent communication to meet customer expectations and maximize operational efficiency. They play a crucial role in meeting the brand’s target customer needs and employee satisfaction while focusing on growing event revenues and optimizing the financial performance of the department. The role involves comprehensive responsibility for all property events, including high-profile meetings, conferences, conventions, and banquet services, ensuring each event is executed flawlessly and efficiently.

The candidate in this role conducts extensive research and analysis of market competition, product offerings, pricing, and services to maintain the property’s competitive edge. Collaboration with culinary teams ensures compliance with food handling and sanitation standards, while oversight of facility maintenance guarantees that meeting spaces and necessary equipment are kept in optimal condition. Leading the event management team involves setting clear expectations, holding leadership accountable, and communicating departmental goals and strategies effectively to drive results.

Additionally, the role requires the introduction of innovative ideas to maintain competitiveness and encourage calculated risk-taking to increase revenue opportunities. The strategic partnerships with vendors and suppliers are also a key focus to enhance event experiences and generate additional income streams.

Beyond operational duties, this leadership role encompasses human resource responsibilities such as ensuring compliance with applicable laws and regulations, reviewing staffing levels, and maintaining emergency protocols. Regular communication within the department is emphasized to facilitate teamwork and adherence to service excellence. The ideal candidate combines experience in event management, hospitality, and business administration to lead a dynamic team that consistently delivers outstanding customer service and contributes to the success of Marriott’s prestigious event management operations.

Overall, this position offers an exciting opportunity to lead with innovation and strategic insight within one of the world's most respected hospitality brands, contributing directly to the brand’s reputation for wonderful and heartfelt hospitality. The role embodies the Marriott promise of "Wonderful Hospitality. Always." by ensuring high-quality event service delivery that strengthens customer loyalty and drives revenue growth.