Director of Catering Conference Services

The Director of Catering & Conference Services role is a vital position within a luxury hotel group based in Menlo Park, CA. This company is renowned for delivering exceptional hospitality experiences to a discerning clientele that expects nothing less than excellence. As a full-time position, this role offers a competitive salary ranging from $105,000 to $160,000, depending on experience. The luxury hotel industry is highly dynamic and demanding, which means this leadership role will require a strong, hands-on leader who prioritizes people and service above all else.

The role primarily involves leading the catering and conference services team to deliver flawless events — ranging from high-end corporate meetings to private celebrations. The Director will work closely with multiple departments within the hotel, including Sales, Food & Beverage (F&B), and overall hotel leadership, to ensure a seamless guest experience. This is not only a managerial role but also a customer-centric job focused on crafting memorable event executions that reflect the hotel’s prestigious brand.

Key responsibilities include managing all aspects of event planning and execution, from initial client consultation to the post-event wrap-up. The Director takes ownership of the entire catering and conference operation, ensuring that all logistics, timelines, staffing, and client expectations are meticulously managed. Collaboration is a cornerstone of this role, as working alongside Sales and F&B teams is essential to attract new clients, optimize revenue, and maintain high standards of service quality.

From a leadership perspective, this role demands an individual who excels at motivating and mentoring their team. Maintaining a motivated, organized, and high-performing team is critical to the success of the catering and conference services operation. The Director should enforce rigorous quality controls and continually seek improvements in service delivery.

The role also includes budget management, requiring the ability to balance financial oversight with operational effectiveness and service excellence. This position offers the opportunity to shape the guest experience at some of the most prestigious events held within the hotel and to play a pivotal role in its reputation and financial success.

Candidates suited for this role will have a background running catering or conference operations within luxury hotels or resorts, demonstrating both operational expertise and an unwavering commitment to first-class guest service. Strong communication skills, organizational prowess, and the ability to think quickly and adapt to challenges are essential traits. The candidate will be a proactive, supportive leader who enjoys developing their team and thrives in a fast-paced, service-oriented environment.

Overall, this Director of Catering & Conference Services position represents a unique opportunity to lead a vital element of a luxury hotel’s operations. It calls for a seasoned hospitality professional dedicated to excellence, innovation, and teamwork to help the hotel continue to set industry standards in catering and conference events.