Director of Campus Operations and Event Services
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $100,000.00 - $120,000.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
sick pay
Paid holidays
Professional development opportunities
Job Description
The Jewish Community Center (JCC) of the East Bay is a vibrant and inclusive non-profit organization dedicated to fostering a welcoming environment and a sense of community through Jewish values, culture, and tradition. Serving people of all ages and stages of life, the JCC East Bay provides a diverse offering of programs including early childhood education, afterschool and teen engagement programs, camps, intergenerational holiday celebrations, and activities for older adults. The organization prides itself on building strong interpersonal relationships and providing accessible pathways to Jewish life, education, culture, and community connections. With a long history of serving the North Berkeley area, the JCC East Bay is preparing to open a new flagship campus in Oakland's Rockridge neighborhood in summer 2026. This new multi-building facility will be a cultural and community hub that houses administrative offices, an award-winning preschool starting in fall 2026, and serves as a home for numerous partner non-profit organizations and programs focused on nurturing creativity, identity, and diverse cultural involvement.
The Director of Campus Operations and Event Services at JCC East Bay holds a critical leadership role, reporting directly to the Chief Operating Officer. This position is central to the operational success of the new Rockridge campus, managing multiple buildings and a high-volume, multi-event environment. The Director is responsible for administering the campus infrastructure, logistics, and support systems that enable the smooth delivery of JCC programs, partner organization activities, and private events. A key element of this role is to oversee a dynamic team, including an Operations Manager, Event Services Manager, and Private Events Manager, by providing leadership, coaching, and professional development. The ideal candidate will excel at multi-tasking, problem-solving, and stakeholder coordination, ensuring high standards of customer service and operational excellence across all facets of the campus. This role demands strong organizational skills, decision-making ability, and the capacity to work effectively under pressure and in a fast-paced environment.
Key responsibilities include managing day-to-day building operations, maintaining and enhancing scheduling systems, vendor coordination, and ensuring safety protocols are met. The Director is also charged with operational planning for the campus transition, improving workflow efficiencies, budget preparation, and leading logistical support for a wide array of community and cultural events. Moreover, the Director manages private rental operations, ensuring exceptional client service from inquiry through event execution while collaborating on rental policies and revenue growth strategies.
This is a full-time, exempt, onsite position based at the new Oakland campus, offering a competitive salary range of $100,000 to $125,000 annually. In addition to a meaningful career connected to a mission-driven organization, excellent benefits are provided, including medical, dental, vision coverage, paid vacation, sick leave, and holidays including Jewish holidays. The JCC East Bay values diversity and inclusivity and is committed to providing reasonable accommodations, encouraging individuals from diverse backgrounds to apply even if they do not meet every qualification. The role also requires flexibility for evening and weekend work as needed for event support and operational emergencies.
The Director of Campus Operations and Event Services at JCC East Bay holds a critical leadership role, reporting directly to the Chief Operating Officer. This position is central to the operational success of the new Rockridge campus, managing multiple buildings and a high-volume, multi-event environment. The Director is responsible for administering the campus infrastructure, logistics, and support systems that enable the smooth delivery of JCC programs, partner organization activities, and private events. A key element of this role is to oversee a dynamic team, including an Operations Manager, Event Services Manager, and Private Events Manager, by providing leadership, coaching, and professional development. The ideal candidate will excel at multi-tasking, problem-solving, and stakeholder coordination, ensuring high standards of customer service and operational excellence across all facets of the campus. This role demands strong organizational skills, decision-making ability, and the capacity to work effectively under pressure and in a fast-paced environment.
Key responsibilities include managing day-to-day building operations, maintaining and enhancing scheduling systems, vendor coordination, and ensuring safety protocols are met. The Director is also charged with operational planning for the campus transition, improving workflow efficiencies, budget preparation, and leading logistical support for a wide array of community and cultural events. Moreover, the Director manages private rental operations, ensuring exceptional client service from inquiry through event execution while collaborating on rental policies and revenue growth strategies.
This is a full-time, exempt, onsite position based at the new Oakland campus, offering a competitive salary range of $100,000 to $125,000 annually. In addition to a meaningful career connected to a mission-driven organization, excellent benefits are provided, including medical, dental, vision coverage, paid vacation, sick leave, and holidays including Jewish holidays. The JCC East Bay values diversity and inclusivity and is committed to providing reasonable accommodations, encouraging individuals from diverse backgrounds to apply even if they do not meet every qualification. The role also requires flexibility for evening and weekend work as needed for event support and operational emergencies.
Job Requirements
- 5-8 years of progressive experience managing campus operations, event venues, or multi-building facilities with high event volume
- Demonstrated experience managing complex event logistics across multiple concurrent programs and stakeholders
- Proven supervisory experience leading teams across different functional areas
- Exceptional organizational and time management skills with the ability to prioritize effectively under pressure
- Strong decision-making abilities and sound judgment in fast-paced, high-stakes environments
- Outstanding customer service orientation with proven ability to build relationships with diverse stakeholders
- Excellent written and verbal communication skills with ability to communicate clearly across all organizational levels
- Proficiency with standard business applications including Google Workspace, Microsoft Office, and event scheduling software
- Ability to work collaboratively across departments and with partner organizations
- Calm, diplomatic approach to problem-solving and conflict resolution
- Flexibility and adaptability to changing priorities and unexpected challenges
- Commitment to the mission of the JCC East Bay and knowledge of or commitment to learning about the Jewish community, values, and traditions
- Availability for evening and weekend work as required by event and operational needs
- Ability to lift up to 40 lbs
Job Qualifications
- Experience in nonprofit or mission-driven organizations
- Knowledge of building systems and facility operations
- Experience with budget management and financial forecasting
- Familiarity with private event sales and contract management
- Background in hospitality, conference center, performing arts venue, or similar event-centric operations
- Bachelor's degree preferred
- Demonstrated leadership and team management skills
- Strong interpersonal and communication abilities
- Ability to implement and improve operational systems and workflows
Job Duties
- Directly supervise operations manager, event services manager, and private events manager
- Provide leadership, coaching, and professional development for direct reports and their teams
- Foster a culture of collaboration, accountability, and excellent customer service across the operations team
- Conduct performance evaluations and support team members in achieving departmental goals
- Ensure appropriate staffing levels for events, operations, and guest services
- Build and maintain strong, positive working relationships with JCC staff across all departments
- Coordinate with program directors to understand operational needs and ensure successful program delivery
- Serve as operational liaison for 15-25 partner non-profit organizations housed on the collaborative campus
- Communicate proactively with internal and external stakeholders about facility availability, scheduling changes, and operational updates
- Represent the campus operations team professionally with the public, vendors, and community partners
- Oversee day-to-day operations across multiple buildings on the new Rockridge campus
- Develop and maintain systems for space scheduling, allocation, and utilization across all campus facilities
- Coordinate building maintenance, repairs, and vendor relationships to ensure facilities meet operational standards
- Establish and enforce building policies, procedures, and safety protocols
- Work collaboratively with building engineers and maintenance staff to address operational needs and facility issues
- Ensure campus facilities are prepared for daily operations, events, and programs
- Monitor building systems and coordinate with technical specialists as needed
- Manage team providing operational and logistical support for all JCC programs including speaker series, wellness classes, holiday celebrations, cultural events, and community programming
- Coordinate event setup, breakdown, audiovisual needs, and technical support across multiple venues
- Manage scheduling and logistics for concurrent events and programs across campus buildings
- Develop and implement event production standards and best practices
- Ensure equipment, technology, and resources are available and functioning for all events
- Troubleshoot operational issues in real-time during events
- Oversee private rental operations including client communications, contract execution, and event coordination
- Ensure exceptional customer service for all private event clients from inquiry through event completion
- Coordinate with private event clients to understand requirements and deliver seamless events
- Develop rental policies, procedures, and fee structures in collaboration with senior leadership
- Monitor rental revenue performance and identify opportunities for growth
- Lead operational planning for the campus transition and move to the new Rockridge location
- Identify opportunities for process improvements and operational efficiencies
- Develop systems and workflows that scale with campus growth and programming expansion
- Prepare operational budgets and monitor expenses against projections
- Analyze operational data to inform decision-making and continuous improvement
- Represent the JCC at community events and meetings as needed
- Serve as on-call contact for operational emergencies and facility issues
- Other duties as determined by the chief operating officer
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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