Director-Group Sales

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $129,000.00 - $168,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

bonus eligible

Professional development opportunities

Employee Discounts

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to innovation, exceptional guest experiences, and inclusive workplace culture. Among its diverse portfolio of brands, Moxy Hotels offers a unique and energetic alternative to the traditional hotel experience. Designed for guests who seek fun, spontaneity, and connection, Moxy blends vibrant social spaces with a playful atmosphere created by its enthusiastic Crew members. At its AC Moxy Los Angeles location, Marriott continues to uphold its reputation for delivering superior service with a contemporary twist.

The Group Sales Manager role at AC Moxy Los Angeles is a pivotal management position focused on driving the property's group sales efforts. This role is ideal for an energetic, outgoing professional who excels at building long-term customer relationships and leading a dynamic sales team. As the leader responsible for a significant volume of events, often surpassing 300 peak rooms, the manager oversees both proactive and reactive group sales strategies. The position demands a strategic thinker who can effectively collaborate with various internal departments and external partners to meet and exceed sales revenue goals.

The Group Sales Manager plays a central role in implementing Marriott’s brand initiatives and service standards throughout the sales process. This includes overseeing the entire group sales cycle: from soliciting and booking local group business to ensuring seamless handoffs between sales and operations teams. Leadership in this role involves forecasting revenues accurately, up-selling catering and room sales, and managing budgets while continually enhancing guest and associate satisfaction.

This full-time management opportunity offers an annual pay range of $129,000 to $168,000, with eligibility for bonuses based on performance. The ideal candidate will possess a blend of strong sales acumen, team leadership skills, and a passion for delivering exceptional customer service in a fast-paced, highly social environment. Experience in group sales within the hospitality industry coupled with a background in business administration, marketing, or hotel management are highly desirable.

Joining Marriott International not only means belonging to a world-class global team but also embracing a workplace that values diversity, inclusion, and personal growth. Moxy Hotels embody a culture of playfulness and warmth, encouraging Crew members to bring their full, authentic selves to work. The Group Sales Manager therefore will thrive in a vibrant, collaborative setting that rewards innovation, fosters continuous development, and supports a balanced work-life dynamic.

This managing sales position at AC Moxy Los Angeles is more than a job; it’s an opportunity to inspire a team, engage with a vibrant clientele, and contribute meaningfully to one of the most exciting brands in the hospitality industry. If you have a passion for building relationships, driving revenue growth, and creating memorable guest experiences, this role offers the platform to do your best work, begin your purpose, belong to a dynamic community, and become the best version of yourself.

Job Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 4 years experience in sales and marketing or related professional area
Or 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 2 years experience in sales and marketing or related professional area
Demonstrated skills in supervising a team
Group sales experience

Job Qualifications

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 4 years experience in sales and marketing or related professional area
4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 2 years experience in sales and marketing or related professional area
Demonstrated skills in supervising a team
Group sales experience

Job Duties

Functions as the leader of the property’s group sales effort for properties with a significant number of events over 300 peak rooms
Solicits, books and develops local group business
Recommends booking goals for sales team members
Develops and manages group sales revenue and operation budgets, and provides forecasting reports
Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market
Assists with selling, implementation and follow-through of group sales promotions
Executes and supports Marriott's Customer Service Standards and hotel’s Brand Standards
Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence)
Participates in and practices daily service basics of the brand
Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions
Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service
Manages the property’s reactive and proactive group sales efforts
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders
Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process
Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events
Performs other duties, as assigned, to meet business needs
Works collaboratively with off-property sales channels to verify the property needs are being achieved and the sales efforts are complementary, not duplicative
Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments to maintain guest satisfaction
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott
Gains understanding of the hotel’s primary target customer and service expectations
serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to and during the program/event
Develops a close working relationship with operations to execute strategies at the hotel level
Manages and directs the on-property group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective sales deployment strategies to grow market share
Works with the Director of Sales and Marketing to establish understanding of sales strategy and effective implementation of this strategy for the hotel
Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market
Creates effective structures, processes, jobs and performance management systems
Sets goals and expectations for direct reports using the Leadership Performance Process, align performance and rewards, addresses performance issues and holds staff accountable for successful results
Forecasts talent needs and manages talent acquisition strategy with Human Resources to minimize lost time due to turnover
Keeps an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR
Supports tools and training resources to educate sales associates on winning catering solutions
Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future
Identifies, trains and mentors group sales associates
utilizes all available on the job training tools for associates
Transfers functional knowledge and develops group sales skills of other discipline managers
Shares responsibility for achieving group revenue goals, guest and associate satisfaction
Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objectives