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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $191,823.00 - $268,553.00
Work Schedule
Standard Hours
Benefits
Healthcare benefits
Dental Insurance
Vision Insurance
Employee assistance program
flexible spending accounts
long term disability insurance
Health and wellness programs
Paid Time Off
Paid holidays
floating holidays
pension benefits
Deferred compensation options
Life insurance
Professional Development
Tuition Reimbursement Program
Computer loan program
credit union access
Employee clean commute
Commuter Benefits
Job Description
The Director of Fare & Revenue Programs at SMCTD is a key leadership role responsible for directing all fare-related programs across multiple agencies within the District, including SamTrans, Caltrain, the San Mateo County Transportation Authority, and the 101 Express Lanes Joint Powers Authority. This full-time executive position reports to the Chief Financial Officer and commands a team of 10 professionals, including managers overseeing fare program operations and revenue management. The Director plays a crucial role in shaping fare strategies, managing fare media, systems, and administration, as well as ensuring seamless revenue accounting and reporting. With an annual salary range of... Show More
Job Requirements
- Bachelor’s degree in business administration, economics, finance, or a related field
- Seven years of full-time progressively responsible professional experience in public transit, transportation planning, revenue management, or related field
- Three years of full-time management experience supervising technical, professional, or administrative staff
- Experience managing budgets, financial reporting, and revenue systems or comparable oversight
- Ability to work cross-functionally and coordinate multi-stakeholder initiatives
- Experience with ERP databases
- Strong communication and leadership skills
- Commitment to safety and promoting a culture of accountability and operational excellence
Job Qualifications
- Bachelor’s degree in business administration, economics, finance, or related field
- Seven years of full-time progressively responsible professional experience in public transit, transportation planning, or revenue management
- Three years of full-time management experience supervising staff
- Demonstrated experience managing budgets, financial reporting, and revenue systems
- Knowledge of fare programs and revenue policies in public transit environments
- Ability to provide guidance to senior leadership and boards
- Proven team management skills including managing supervisors
- Experience working with multiple internal and external stakeholders
- Experience with ERP databases, PeopleSoft experience desirable
- Strong communication skills for conveying complex financial information
Job Duties
- Provide strategic leadership and oversight of the District’s fare programs and revenue generating activities
- Advise executive leadership and cross functional partners on revenue policies and fare strategies
- Direct revenue management including fare revenue and fare media
- Oversee revenue collection programs including accounting, auditing and financial reporting
- Coordinate and guide the execution of approved fare initiatives
- Responsible for the SamTrans and Caltrain fare systems, infrastructure, and programs
- Oversee revenue accounting, reconciliation, internal controls, and reporting
- Oversee coordination with regional partners to advance fare system initiatives
- Direct development and continuous improvement of revenue and fare-related procedures
- Work cross-functionally with internal departments for successful project execution
- Supervise, hire, mentor, train, and coach staff ensuring EEO compliance
- Coordinate staff training and professional development
- Establish and monitor performance objectives
- Monitor and evaluate employee performance
- Coordinate cross-departmental activities to implement fare programs and policies
- Oversee revenue reconciliation and audit readiness
- Direct Fare Program Manager to lead fare system upgrades and technology enhancements
- Oversee development of fare program strategies
- Oversee revenue and ridership forecasting, variance analysis, and financial reporting
- Collaborate with Planning, Real Estate, and Finance for data analysis and projections
- Ensure operational reliability of fare collection systems
- Manage staff supporting professional development
- Promote safety awareness and follow safety procedures
- Perform other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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