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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.25 - $33.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid sick leave
Paid Holiday Leave
Paid parental bonding leave
401(k) retirement plan
long-term disability insurance
short-term disability insurance
Life insurance
Money-saving discounts
Financial planning tools
Tuition Assistance
Education Coaching
Caregiving support
Job Description
Bright Horizons is a leading education and care company dedicated to helping employees succeed both at work and home by partnering with employers to provide high-quality child care, elder care, and educational support. The company fosters a collaborative workplace environment, offers meaningful benefits, and cultivates a culture that promotes both career advancement and personal well-being. Bright Horizons stands out for its commitment to making a real difference in the lives of families and communities by powering the systems and partnerships that enable people to thrive. The company’s mission resonates deeply in its workplace culture, emphasizing support, inclusion, and innovation to... Show More
Job Requirements
- Bachelor's degree
- 10 years leadership experience including managing managers and growing teams through rapid change
- experience in B2B and/or B2C environments preferably both
- 5 years of management experience
- proven ability to drive results and lead complex projects
- strong leadership and interpersonal skills
- data-driven mindset
- experience with CRM platforms such as Microsoft D365 or Salesforce
- ability to thrive in fast-paced dynamic environments
- excellent decision-making and organizational skills
Job Qualifications
- Bachelor's degree
- 10 years leadership experience including managing managers and scaling services in B2B and/or B2C environments
- 5 years of management experience
- master's degree preferred
- experience leading or partnering on CRM or service-platform implementations at scale
- experience managing budgets and cost-to-serve models
- demonstrated success scaling inside-led services, consultative sales/support organizations, customer experience teams, or multi-client service operations
- experience leading services through growth inflection points, integrations, or operating-model redesigns
- strategic thinker with proven ability to drive results and lead projects from conception to completion
- strong leadership and interpersonal skills
- exceptional decision-making, prioritization, and organizational skills
- adaptability to fast-paced dynamic environments
- data-driven mindset
- experience leveraging CRM platforms such as Microsoft D365 or Salesforce
- familiarity with technologies enabling customer experience, workflow automation, and operational efficiency
Job Duties
- Set and execute a multi-year strategy that aligns client value, employee experience, and revenue impact
- focus on delivering customer value at scale optimizing touchpoints and systems that create customer loyalty, retention and long term relationships
- establish and track scaling Key Performance Indicators including conversion, quality metrics, and Net Promoter Score
- identify operational bottlenecks and lead continuous improvement initiatives to increase productivity, quality, and consistency at scale
- build systems and processes that enable the service to become increasingly self-funding through cross-line-of-business referrals and benefit connections
- serve as the primary advocate for the Family Concierge team representing its value proposition to senior leadership and external stakeholders
- lead and develop a multi-layered organization of managers and individual contributors scaling both headcount and leadership capability over time
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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