You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Director, Event Technology II - The Woodlands Resort
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,642.00 - $76,235.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
bonus potential
Job Description
Encore is a leading company specializing in event technology and production services, operating primarily in hotel and convention center environments. With a strong commitment to delivering world-class service, Encore brings high-end audio-visual technology and exceptional event management expertise to a diverse range of customers and venues. Recognized for its innovative approach and dedication to quality, Encore has built a reputation for success in the meetings and events industry. This role is perfect for a motivated professional looking to work in a dynamic and fast-paced environment where technology and customer service intersect.
The position of Director, Event Technology I... Show More
The position of Director, Event Technology I... Show More
Job Requirements
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio-visual experience
- 2+ years of operations or supervisory experience
- 3+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in a live show environment
- Proficiency with computer hardware
- Proficiency with computer software including Internet and Microsoft Office
- Effective leadership abilities
- Customer satisfaction focus
- Valid driver's license for operation of company vehicles
Job Qualifications
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio-visual experience
- 2+ years of operations or supervisory experience
- 3+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in a live show environment
- Proficiency with computer hardware
- Proficiency with computer software including Internet and Microsoft Office
- Effective leadership abilities
- Customer satisfaction focus
- Valid driver's license for operation of company vehicles
Job Duties
- Drive results by managing an efficient and profitable operation with a focus on revenue maximization and cost control
- Achieve financial goals by managing labor, equipment sub-rentals and other costs effectively
- Utilize operational and financial reports accurately and complete standard and ad hoc reports on time
- Coordinate invoicing activities using the company billing system and ensure client approval
- Complete accurate and timely sales forecasts and participate in business review presentations
- Review and manage location profit and loss statements and develop action plans for improvement
- Perform daily floor operations including scheduling, equipment setups, operation and strikes while assisting on the floor as needed
- Ensure equipment and services are delivered on time, in good working condition and according to client and brand standards
- Anticipate equipment challenges and changes professionally and promptly
- Maintain proper inventory levels using inventory control procedures while ensuring safety and quality
- Share labor and equipment efficiently within the local market
- Attend operational venue and daily meetings with venue staff
- Collaborate with regional sales director to create sales strategies to maximize event revenue
- Prepare and deliver presentations to convey Encore's value
- Prepare and submit quotes and proposals promptly
- Attend site visits and planning meetings to support customer event experience
- Work with vendors and other departments to capture and service events
- Understand event cost structure and incorporate profitability guidelines
- Maintain accurate customer information in CRM
- Stay informed about new products, services, and emerging technology
- Provide world-class service by cultivating relationships with customers and venue personnel
- Oversee personnel assisting with event execution
- Monitor small to medium events and ensure guest satisfaction
- Enforce professional guidelines for team appearance and conduct
- Oversee technical aspects of events and troubleshoot equipment issues
- Act as on-site technical expert and assist operations as needed
- Promote a culture of high performance, accountability and continuous improvement
- Manage team performance, staffing and development
- Conduct employee selection, performance management and training
- Provide coaching and recommend training opportunities to enhance team skills
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: