Director, Event Technology II - The Woodlands Resort

Encore is a leading company specializing in event technology and production services, operating primarily in hotel and convention center environments. With a strong commitment to delivering world-class service, Encore brings high-end audio-visual technology and exceptional event management expertise to a diverse range of customers and venues. Recognized for its innovative approach and dedication to quality, Encore has built a reputation for success in the meetings and events industry. This role is perfect for a motivated professional looking to work in a dynamic and fast-paced environment where technology and customer service intersect.

The position of Director, Event Technology II (DET II) is a key leadership role within Encore responsible for managing and achieving the revenue and profitability targets of one or more assigned locations. Reporting to either the Area Director, Venues or Regional Vice President, Venues, the DET II manages substantial venue revenues ranging from $900,000 to $3.75 million. This role focuses on ensuring the delivery of world-class service by fostering strong relationships with venue personnel and clients, driving operational excellence, and leading a professional team with a culture of high performance, accountability, and continuous improvement.

In this role, the Director, Event Technology II is tasked with overseeing all operational and financial aspects of event technology production. Duties include managing profitable operations that maximize revenue through strategic cost controls, labor management, and efficient equipment usage. The DET II ensures accurate and timely financial reporting, billing coordination, and sales forecasting while actively participating in business reviews and venue negotiations. As part of operations management, the Director is hands-on with scheduling, equipment setup, and troubleshooting, ensuring that all technology and services meet or exceed client and brand standards. A critical function of this role involves collaborating closely with sales teams and customers to create tailored event solutions that meet client objectives while maintaining profitability.

The CUSTOMER SERVICE aspect of the role emphasizes building trust and satisfaction by exceeding expectations, maintaining clear communication, and managing event execution meticulously. The Director also plays a pivotal role in technical oversight, acting as an on-site expert when needed and employing problem-solving skills to address challenges promptly. Leadership responsibilities include recruiting, coaching, and managing staff performance to uphold Encore’s standards and promote professional growth within the team.

Success in this role requires a blend of technical proficiency in audio-visual equipment, strong operational leadership, financial acumen, and excellent interpersonal skills. The position demands flexibility to work irregular hours, including evenings, weekends, and holidays, often in varying hotel and convention center environments. Physical demands include extended periods of standing, walking, and equipment handling, highlighting the dynamic nature of event production work.

Salary for this role ranges from $58,642 to $76,235, with final compensation depending on location, experience, and specific qualifications. Additional financial incentives may include overtime, bonuses, or other pay opportunities. Encore also prioritizes comprehensive benefits and fosters an inclusive and supportive workplace culture where diversity and individual strengths are valued. This role represents an exciting opportunity for those passionate about event technology and leadership, seeking to make an impact within a respected and growing company.