Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,456.00 - $83,858.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Job Description
Encore is a leading global provider of event technology and production services, specializing in delivering innovative audiovisual solutions for a variety of venues such as convention centers, arenas, performing arts centers, and corporate event spaces. With a strong commitment to excellence, Encore supports a diverse portfolio of events ranging from small conferences to large-scale, high-profile performances and ceremonies. The company prides itself on its world-class service, cutting-edge technology, and highly skilled teams that ensure each event exceeds client expectations. Encore emphasizes a welcoming culture that celebrates individual strengths, embraces diversity, equity, and inclusion, and fosters a collaborative environment where continuous... Show More
Job Requirements
- Bachelor's degree preferred or equivalent experience
- Minimum 5 years of audio visual experience
- Minimum 3 years of operations supervisory or management experience
- Minimum 3 years of customer service or hospitality experience
- Knowledge of live show audio visual equipment
- Ops 200 and Leadership 200 certifications
- Proficiency in computer hardware and software including Microsoft Office and the Internet
- Effective leadership skills focused on customer satisfaction and team development
- Valid driver's license if operating company vehicles
Job Qualifications
- Bachelor's degree preferred or equivalent experience
- 5+ years of audio visual experience
- 3+ years of operations supervisory or management experience
- 3+ years of customer service or hospitality experience
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Ops 200 and Leadership 200 certification
- Proficiency with computer hardware and software including Microsoft Office and Internet
- Effective leadership abilities with a customer satisfaction and people development focus
- Valid driver's license for those operating company vehicles
Job Duties
- Develop and maintain strong relationships with clients at all organizational levels and provide outstanding customer service focusing on retention
- Service high profile and visibility events and act as a point of escalation
- Identify key issues and decision makers influencing contract renewal and leverage internal resources for planning
- Partner with Venue Sales Leadership on sales strategies
- Create and participate in business review presentations
- Manage efficient and profitable operations focusing on revenue maximization and cost control
- Ensure event profitability through appropriate staffing
- Achieve financial goals by managing labor, equipment, and costs
- Direct operations team to manage daily floor operations including scheduling and equipment setup
- Confirm adherence to inventory control and safety standards
- Provide technical support and ensure staff understands technical aspects
- Hold sales team accountable for pipeline health and accurate CRM updates
- Lead sales forecasting and present performance reports to senior management
- Cultivate and maintain customer and venue relationships to deliver world-class service
- Lead team to exceed customer expectations and maintain professional image
- Promote a culture of high performance, accountability, continuous improvement, and diversity, equity, and inclusion
- Manage team performance, staffing, coaching, training, and union labor dynamics
Job Location
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