Director, Event Technology II - Hyatt Regency Portland, Oregon Convention Center

Portland, OR, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $80,902.00 - $99,105.00

Work Schedule

Flexible

On-call

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Life insurance

Disability insurance

Employee assistance program

Job Description

Encore is a leading provider of event technology services, specializing in delivering innovative audio-visual and event solutions for a wide range of venues including hotels, convention centers, and large event spaces. As a company, Encore is committed to excellence and innovation, offering top-tier services that enable successful events and memorable experiences for clients worldwide. Renowned for its dedication to quality, customer satisfaction, and cutting-edge technology, Encore operates in a dynamic and fast-paced industry that demands strong leadership and operational expertise to maintain its position as a market leader.

The Director, Event Technology II (DET II) is a pivotal leadership rol... Show More

Job Requirements

bachelor’s degree or equivalent experience
minimum 3 years of audio-visual experience
at least 2 years of operations or supervisory experience
preferred 3+ years customer service or hospitality experience
sales experience is a plus
working knowledge of audio-visual equipment in live show environments
proficiency in using computer hardware
proficiency in computer software programs including internet and Microsoft Office
strong leadership skills with a focus on customer satisfaction
a valid driver’s license for those operating company vehicles

Job Qualifications

bachelor’s degree is preferred or equivalent experience
3+ years of audio-visual experience
2+ years of operations/supervisory experience
3+ years of customer service or hospitality experience is preferred
sales experience is a plus
working knowledge of audio-visual equipment in a live show environment
proficiency with the use of computer hardware
proficiency with computer software and programs, including the internet and Microsoft Office
effective leadership abilities and customer satisfaction focus
a valid driver’s license is required for team members who may operate company vehicles

Job Duties

drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures
achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time
utilize the company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients
see the big picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely
participate in business review presentations as needed, in collaboration with regional management
review and manage location P & L and develops action plans to address deficiencies/grow the business
confirm venue partners process all payments to Encore in a timely basis
perform daily floor operations including scheduling and equipment setups, operation, and strikes
assist on the floor as needed
ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards
anticipate equipment challenges and changes in a timely and professional manner
use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment
see the big picture by efficiently sharing labor and equipment within the local market
attend all operational venue meetings such as daily stand-up meetings with venue operations staff
work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities
prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges
effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned
attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience
collaborate with vendors and other departments/divisions of the company to capture and service events
understand event cost structure and incorporate into solution designs according to established profitability guidelines
attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges
do the right thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times
maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
deliver world-class service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments
position will have oversight to personnel to assist with event execution
exceed the expectations and needs of internal and external customers
meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly
monitor small to medium size events and check in on customers throughout the day
enforce the guidelines in the employee guide and/or venue standards for the team to portray a polished and professional image
understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner
effectively utilizes applicable company computer systems
act as on-site technical expert as needed for events
assist on the floor with operations as needed
value people by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality
manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development
manage the human resources activities including selection, performance management, and learning
provide focused and continued coaching to develop the skills of team members
train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems
recommend team members for training opportunities, as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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