Director, Event Technology II - Hall Park Hotel

Denton, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $51,600.00 - $90,900.00

Work Schedule

On-call

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Job Description

Encore is a leading global provider of event technology services, specializing in delivering innovative audio-visual solutions and event experiences at hotels, convention centers, and other large venues. With a commitment to excellence and cutting-edge technology, Encore partners with clients to bring their events to life, offering a wide range of high-quality services from sound and lighting to video and staging. Their reputation for outstanding service and operational expertise has made Encore a preferred choice for many corporate, entertainment, and social events worldwide. The company focuses on creating seamless and memorable experiences through advanced technology and skilled personnel, supporting events that vary from small meetings to large-scale conferences and productions.

The role of Director, Event Technology II (DET II) is a critical leadership position within Encore's venue operations. This role is responsible for managing one or multiple locations with venue revenues ranging from $900,000 to $3.75 million and ensuring these locations meet and exceed revenue and profitability goals. Reporting to the Area Director or Regional Vice President, Venues, the DET II leads a team dedicated to providing world-class service and cultivating strong partnerships with venue personnel and clients. The position emphasizes fostering high performance, accountability, continuous improvement, and a collaborative culture that values learning and quality. The DET II oversees financial management, operational efficiency, sales strategy development, customer satisfaction, technical troubleshooting, and personnel development, all aimed at driving Encore's success within their assigned venues. Strong leadership skills and a customer-focused approach are essential for this role, as the DET II manages resources to maximize revenue, maintain high service standards, and support the professional growth of their team. This position offers an exciting opportunity for individuals passionate about event technology and hospitality who want to play a pivotal role in dynamic live event environments, typically within hotel or convention center settings. The position requires availability for irregular hours, including evenings, weekends, and holidays, reflecting the demands of the events industry.

Job Requirements

Bachelor's degree preferred or equivalent experience
Minimum 3 years of audio-visual experience
At least 2 years of operations or supervisory experience
Preferably 3 years of customer service or hospitality experience
Sales experience is beneficial
Knowledge of audio-visual equipment in live environments
Proficiency in computer hardware and software
Strong leadership skills
Customer service orientation
Valid driver's license when operating company vehicles

Job Qualifications

Bachelor's degree or equivalent experience
3+ years of audio-visual experience
2+ years of operations or supervisory experience
3+ years of customer service or hospitality experience preferred
Sales experience is a plus
Working knowledge of audio-visual equipment in a live show environment
Proficiency with computer hardware
Proficiency with computer software such as Internet and Microsoft Office
Effective leadership abilities
Customer satisfaction focus
Valid driver's license for those operating company vehicles

Job Duties

Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
Achieve Encore's financial goals for the locations by managing labor, equipment sub-rentals and other costs
Understand and utilize operational and financial reports and complete standard and ad hoc reports accurately and on time
Utilize the company billing system to coordinate invoicing activities and ensure billing is reviewed and approved by clients
Complete sales forecasts at home locations and ensure timely and accurate submission
Participate in business review presentations in collaboration with regional management
Review and manage location profit and loss statements and develop action plans to address deficiencies or grow the business
Confirm venue partners process all payments to Encore in a timely manner
Perform daily floor operations including scheduling and equipment setups, operation, and strikes
Assist on the floor as needed
Ensure all equipment and services are delivered on time, in good working condition, as specified by clients and venues, and in accordance with brand standards
Anticipate equipment challenges and changes professionally and timely
Use inventory control procedures to maintain proper inventory levels while ensuring safety, security, and quality assurance
Share labor and equipment efficiently within the local market
Attend operational venue meetings such as daily stand-ups with venue staff
Work with Regional Sales Director to create effective sales strategies to maximize revenue per event for assigned customers including upselling and cross-selling opportunities
Prepare and deliver compelling presentations that convey Encore's value and solve customer challenges
Effectively prepare and present quotes and proposals timely to customers
Attend site visits and pre-conference planning meetings to support the customer event experience
Collaborate with vendors and other departments to capture and service events
Understand event cost structures and incorporate them into solution designs according to profitability guidelines
Attend customer meetings to understand goals and address questions and concerns
Ensure all customer information is up to date and accurate in the Customer Relationship Management system
Maintain knowledge of new product and service offerings and emerging technology
Create and present performance, pipeline, and forecasting reports to senior management
Cultivate and maintain relationships with customers, venue personnel and Encore internal departments
Manage personnel to assist with event execution
Exceed internal and external customer expectations
Meet guests on-site to confirm needs and equipment setups
Monitor small to medium events and check in with customers
Enforce employee and venue standards for professional and polished image
Oversee technical aspects and apply troubleshooting skills to guide technicians
Act as on-site technical expert as needed
Promote high performance, accountability, and continuous improvement culture
Manage staffing, performance management, and team development
Provide coaching and training on Encore standards and equipment
Recommend training opportunities for team members