Director, Event Technology II - Boston Region

Boston, MA, USA|Onsite, Travel

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $74,679.00 - $91,482.00

Work Schedule

Flexible

On-call

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

retirement savings plan

Employee Discounts

Training and development opportunities

Inclusive and diverse work environment

Job Description

Encore is a global leader in event technology and production services, specializing in delivering innovative audio-visual solutions for memorable events in hotels, convention centers, and various venues. The company is known for its commitment to providing world-class service, fostering a culture of continuous improvement, high performance, and customer satisfaction. Encore partners with venues to enhance event experiences through the use of advanced technology and expert support. Their team-driven approach and emphasis on quality make them a top choice for event technology services worldwide.

The role of the Director, Event Technology II (DET II) at Encore is pivotal in achieving t... Show More

Job Requirements

Bachelor’s degree preferred or equivalent experience
Minimum 3 years of audio-visual experience
At least 2 years of operations or supervisory experience
Preferred 3+ years of customer service or hospitality experience
Sales experience is a plus
Working knowledge of audio-visual equipment in a live show environment
Proficiency with computer hardware
Proficiency with computer software and programs including the Internet and Microsoft Office
Effective leadership abilities
Customer satisfaction focused
Valid driver’s license for team members who may operate company vehicles

Job Qualifications

Bachelor's degree preferred or equivalent experience
Minimum 3 years of audio-visual experience
At least 2 years of operations or supervisory experience
Preferred 3+ years of customer service or hospitality experience
Sales experience is a plus
Working knowledge of audio-visual equipment in a live show environment
Proficiency with computer hardware
Proficiency with computer software and programs including the Internet and Microsoft Office
Effective leadership abilities
Customer satisfaction focused
Valid driver's license for members who operate company vehicles

Job Duties

Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
Understand and utilize operational and financial reports and complete standard and ad hoc reports accurately and on time
Utilize the company billing system to coordinate invoicing activities and ensure billing is reviewed and approved by clients
Complete sales forecasts accurately and timely
Participate in business review presentations as needed
Review and manage location P & L and develop action plans to address deficiencies or grow the business
Confirm venue partners process all payments to Encore promptly
Perform daily floor operations including scheduling and equipment setups, operation, and strikes
Ensure all equipment and services are delivered on time, in good working condition, and as specified by clients and the venue, following brand standards
Anticipate equipment challenges and changes professionally and timely
Use inventory control procedures to maintain proper inventory levels while ensuring safety, security, and quality assurance of equipment
Share labor and equipment efficiently within the local market
Attend operational venue meetings such as daily stand-ups with venue staff
Work with Regional Sales Director to create effective sales strategies, including upsell and cross-sell opportunities
Prepare and deliver compelling presentations that highlight Encore’s value
Prepare and present quotes and proposals in a timely manner
Attend site visits and pre-conference planning meetings to support the customer event experience
Collaborate with vendors and other company departments to capture and service events
Understand event cost structures for designing profitable solutions
Attend customer meetings to understand and address their goals and challenges
Maintain accurate customer information in the CRM system
Stay knowledgeable about new products, services, and event technologies
Provide reports on performance, sales pipeline, and forecasting to senior management
Cultivate and maintain relationships with customers, venue personnel, and internal teams to deliver world-class service
Oversee personnel assisting with event execution
Exceed expectations of internal and external customers
Meet with guests onsite to verify needs are met and equipment is functioning correctly
Monitor small to medium-sized events and regularly check on customers
Enforce employee and venue standards to maintain a polished and professional team image
Oversee technical aspects of operations and apply troubleshooting and problem-solving skills
Utilize company computer systems effectively
Act as on-site technical expert as necessary
Assist on the floor operationally when needed
Promote a culture of high performance, accountability, and continuous improvement
Manage team performance, address employee concerns, maintain adequate staffing, and facilitate development
Manage human resources activities, including selection, performance management, and learning
Provide coaching to develop team members’ skills
Train employees on company standards and systems
Recommend training opportunities for team members as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: