Director, Event Technology I - Hilton Clearwater Beach, FL

Clearwater, FL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $45,956.00 - $56,296.00

Work Schedule

On-call

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Flexible Schedule

Job Description

Encore is a leading global event technology company known for delivering innovative audio visual solutions and exceptional service to a wide range of events, including corporate meetings, conferences, and live performances. With a strong presence in the event production industry, Encore partners with hotels, convention centers, and venues to provide world-class technology services that enhance the guest and attendee experience. Committed to excellence, Encore values diversity, equity, and inclusion and fosters a collaborative workplace culture where high performance and continuous improvement are prioritized. This culture supports its team members in meeting the evolving needs of the events sector while promoting... Show More

Job Requirements

Bachelor's degree preferred or equivalent experience
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience preferred
Valid driver's license for those operating Company vehicles

Job Qualifications

Bachelor's degree preferred or equivalent experience
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience preferred
Sales experience is a plus
Working knowledge of audio visual equipment in a live show environment
Must be able to successfully complete Level 3 Skills training
Proficiency with computer hardware
Proficiency with computer software and programs including Internet and Microsoft Office
Effective leadership abilities
Customer satisfaction focus
Valid driver's license for those operating Company vehicles

Job Duties

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
Service events and act as a point of escalation when needed
Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
Consult with Venue Sales Leadership on sales strategies
Participate in business review presentations
Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with company operating procedures
Achieve financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
Understand and utilize operational and financial reports and complete standard and ad hoc reports accurately and on time
Utilize the company billing system to coordinate invoicing activities and ensure billing is reviewed and approved by clients
Manage location P&L and develop action plans to address deficiencies and grow the business
Confirm venue partners process all payments to Encore timely
Perform and direct daily floor operations including scheduling and equipment setups, operation, and strikes
Ensure all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards
Anticipate equipment challenges and changes in a timely and professional manner
Use inventory control procedures to maintain proper inventory levels while maintaining safety, security, and quality assurance of equipment
Efficiently share labor and equipment within the local market
Attend operational venue meetings such as daily stand up meetings with venue operations staff
Understand the technical aspects of the job and apply troubleshooting and problem solving skills to resolve equipment and software issues
Effectively utilize applicable company computer systems
Act as the solo on-site technician for events if necessary
Create effective strategies to maximize revenue per event for assigned customers including upsell and cross-sell opportunities
Prepare and deliver compelling presentations that convey the value of Encore and solve customer challenges
Prepare and present quotes and proposals in a timely manner to customers
Attend site visits, pre-conference planning meetings, and appropriate venue meetings to support customer event experience
Collaborate with vendors and other departments to capture and service events
Understand event cost structure and incorporate into solution designs according to profitability guidelines
Attend customer meetings, understand their goals and respond to questions, concerns, and challenges
Maintain customer information up to date and accurate in the CRM
Maintain knowledge of new product/service offerings and emerging technology
Create and present reports to senior management related to performance, pipeline, forecasting
Deliver world-class service by cultivating and maintaining relationships with customers, small venue personnel and various Encore departments
Oversee personnel to assist with event execution
Meet with guests on site to ensure their needs are met and equipment setup is accurate and working properly
Monitor small venues and check in on customers throughout the day
Promote a culture of high performance, accountability and continuous improvement
Embrace and foster the company’s core values
Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development
Manage human resources activities including selection, performance management, and learning
Provide focused coaching to develop team members’ skills
Train employees on Encore standards and company computer systems
Recommend training opportunities for team members
Ensure Encore's diversity, equity, and inclusion initiatives are implemented
Uphold professional appearance standards

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: