Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,947.00 - $56,306.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
performance bonuses
Job Description
Encore is a leading event technology company specializing in providing comprehensive audio visual and event production services within venue and convention center environments. Known for delivering world-class solutions, Encore partners with various clients to enhance their event experiences by leveraging cutting-edge technology and exceptional customer service. The company prides itself on transparency, excellence, and fostering strong, collaborative relationships with venue partners and clients alike. With a commitment to continual improvement, inclusivity, and employee development, Encore represents a vibrant, dynamic player in the event technology industry, attracting professionals passionate about innovation and customer success.
The Director, Event Technology (SNE) posit... Show More
The Director, Event Technology (SNE) posit... Show More
Job Requirements
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Must be able to successfully complete Level 3 Skills training
- Proficiency with computer hardware
- Proficiency with computer software and programs including Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus
- Valid driver's license is required for team members who may operate Company vehicles
Job Qualifications
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Ability to complete Level 3 Skills training
- Proficiency with computer hardware and software including Microsoft Office and Internet
- Effective leadership abilities
- Strong customer satisfaction focus
- Valid driver's license for operating company vehicles when required
Job Duties
- Develop and maintain strong relationships with clients at all levels and provide outstanding customer service
- Service events and act as a point of escalation when needed
- Identify key issues and decision makers to influence contract renewal and facilitate planning efforts
- Consult with Venue Sales Leadership on sales strategies
- Participate in business review presentations
- Manage efficient and profitable operations focusing on revenue maximization and cost control
- Achieve financial goals by managing labor, equipment rentals, and other costs
- Utilize operational and financial reports and submit accurate billing and sales forecasts
- Direct daily floor operations including scheduling, equipment setup, and strikes
- Ensure equipment and services meet client specifications and brand standards
- Anticipate and address equipment challenges professionally
- Maintain inventory control and ensure safety and quality assurance
- Share labor and equipment efficiently within the local market
- Attend operational venue meetings
- Apply troubleshooting and problem-solving skills to resolve equipment and software issues
- Act as solo on-site technician when necessary
- Develop sales strategies to maximize revenue including upselling and cross-selling
- Prepare and deliver presentations and proposals
- Attend site visits and planning meetings to support events
- Collaborate with vendors and internal departments to capture and service events
- Maintain accurate customer information in the CRM
- Cultivate and maintain relationships with customers and venue personnel
- Oversee personnel assisting with event execution
- Manage team performance, staffing, and development
- Provide coaching and training on company standards and systems
- Implement diversity, equity, and inclusion initiatives
- Promote a culture of high performance and continuous improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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