Director, eCommerce Product- Cruise Ticket

Princess Cruises is recognized as one of the most prestigious names in the cruising industry, pioneering the premium cruise experience for millions of travelers worldwide. As an international leader in the cruise and tour sector, Princess Cruises offers a combination of luxury, innovation, and unforgettable journeys spanning hundreds of destinations across the globe. Famous for delivering the distinctive Medallion Class experience, Princess Cruises continuously raises the bar by integrating cutting-edge technology and unparalleled service to create seamless and memorable vacations for its guests. With their commitment to quality, safety, and customer satisfaction, Princess Cruises has positioned itself as a preferred choice for travelers seeking distinguished cruise vacations. Princess Cruises is also celebrated for its inclusive and diverse culture, focused on environmental protection, safety, and the well-being of both guests and employees. The company is committed to maintaining a respectful and supportive workplace while fostering innovation and operational excellence. Princess Cruises encourages applications from all qualified individuals, embracing equal opportunity and offering reasonable accommodations to applicants with disabilities. For more insights into its corporate vision, values, and culture, visit the official Princess Cruises platform.

The role of Director, eCommerce Product - Cruise Ticketing, stationed in the Fort Lauderdale office, is instrumental in shaping and elevating the digital cruise ticketing journey for Princess Cruises. This executive position leads the strategic vision, development, and continuous improvement of all digital ticketing touchpoints, ensuring a user-first approach in delivering exceptional customer experiences. The role involves direct oversight of business case development, product road mapping, design processes, engineering collaboration, launch execution, and ongoing platform optimization. With an emphasis on innovation and business growth, the Director will spearhead initiatives that align with Princess Cruises' premium brand standards while boosting conversion rates, lead generation, and overall performance of eCommerce channels. By integrating market insights, emerging technology trends, and customer feedback, the Director will maintain a state-of-the-art ticketing ecosystem tailored to meet the evolving needs of modern travelers. Candidates for this role must possess a proven track record in managing complex product lifecycles, multi-million-dollar budgets, and driving cross-functional collaboration among product, technology, design, marketing, and operations teams. Financial acuity including capital budgeting, forecasting, and ROI analysis is required to ensure strategic investment decisions. The role fosters an agile environment, facilitating sprint planning, backlog management, and iterative releases for efficient delivery of impactful enhancements. This position is designed for a visionary leader passionate about digital innovation and customer experience in the travel and hospitality sector. From 2028 forward, this role will continue with a Tuesday through Thursday in-office schedule at Princess Cruises' new headquarters in the Miami, Florida area, reflecting a continued investment in regional presence and company growth.