Director, Client Center Events

JPMorgan Chase is one of the largest and most prominent financial services firms in the world. Headquartered in New York City, it stands as a leading global financial institution with a rich history spanning over 200 years. With operations in more than 100 markets worldwide and a workforce exceeding 250,000 employees, JPMorgan Chase provides a comprehensive array of financial services to millions of consumers, small businesses, corporations, governments, and institutions. The firm's global reach and diverse service offerings make it a cornerstone in the finance industry, with core strengths in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

As an Executive Director in the Client Center Events team, you will play a pivotal leadership role, charged with steering the long-term vision and operational excellence of both the Exchange and Rockefeller Client Centers located at 270 Park Avenue. This role involves managing a dynamic and high-performing team composed of meeting planners and support staff, including direct oversight of the Catering Vendor Partner. Accountability for the catering subsidy and profit and loss (P&L) management rests with this position, embedding financial stewardship within operational leadership responsibilities.

You will be responsible for driving innovation and continuous improvement strategies that align with JPMorgan Chase’s broader organizational goals. The role requires fostering robust relationships with various internal and external stakeholders, including line of business event teams, in-house partners, clients, executives, and vendor partners, ensuring seamless coordination and exceptional client experiences. This leadership role demands a strategic mindset coupled with operational expertise to manage high-profile meetings and events, upholding the highest white-glove service standards.

In your capacity, you will oversee the meticulous planning and execution of large-scale conferences and events, emphasizing operational efficiency and client satisfaction. A crucial part of your duty is to lead catering menu engineering, event logistics, and scheduling to optimize resources and client engagement. Collaboration with internal business leaders and senior management is essential to create memorable experiences that reflect JPMorgan Chase’s business principles and strategic ambitions.

Additionally, your role includes close cooperation with critical support functions such as facilities, security, and IT teams to guarantee flawless event delivery. Financial management is a core component, as you will manage budgets, financial reporting, and compliance, proactively mitigating risks to ensure smooth catering and event operations.

Talent management is another key focus; you will build, mentor, and inspire a collaborative, high-performing team, championing professional development and succession planning. Cultivating an inclusive leadership culture that values innovation and continuous improvement ensures the team’s success and readiness to adapt to evolving business needs.

Technological innovation is also integral to the role, requiring you to evaluate and implement advanced event management and client engagement technologies. You will establish key performance indicators (KPIs) to drive team accountability and maintain compliance with stringent risk management protocols. This position offers a unique opportunity to lead at the intersection of corporate events, client services, and strategic operational leadership within one of the world’s foremost financial institutions.