Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,500.00 - $70,700.00
Work Schedule
Standard Hours
Benefits
fly for free on Southwest flights including eligible dependents
Company contributions up to 9.3% to Retirement Savings Plan
Potential for annual ProfitSharing contribution in Retirement Savings Plan
Competitive health insurance for employees and eligible dependents including pets
Health plan coverage options starting from the first day of employment
Job Description
Southwest Airlines is a renowned major American airline known for its commitment to low-cost, high-quality air travel and exceptional customer service. Established in 1967, Southwest Airlines has grown to become one of the largest airlines in the United States, celebrated for its unique corporate culture that values employee engagement, innovation, and customer satisfaction. The company maintains a vibrant and collaborative work environment at its Dallas, TX corporate campus, encouraging creativity and personal development among its workforce. Southwest Airlines' dedication to equal opportunity and inclusive policies fosters a respectful and supportive atmosphere that aligns with its core mission of providing excellent... Show More
Job Requirements
- Must be licensed as an aircraft dispatcher under federal guidelines
- Must maintain a well-groomed appearance per company standards
- Must be a U.S. citizen or have authorization to work in the United States
- Must be at least 23 years of age to meet dispatch certification requirements
- Must be able to communicate and interact in English
- Must have the ability to use a computer and office productivity tools with sufficient speed and accuracy
- Must meet company attendance standards
- Must meet confidentiality expectations regarding sensitive company information
- Ability to travel and work extended hours based on operational needs
- Must meet all regulatory criteria to obtain and maintain flight deck jump seat access
- Successful and continuous enrollment in Rap Back program
- Must be able to perform work duties from limited space work stations for extended periods of time
Job Qualifications
- High school diploma or GED
- Demonstrated experience in directly or indirectly leading teams
- Advanced level business acumen in people leadership and workforce management
- Seasoned and specialized knowledge in dispatch operations
- Expert knowledge of applicable CFRs, OpSpecs, and FAA Order 8900.1 as it pertains to dispatch, flight operations, and operational control
- Advanced knowledge of air traffic control procedures, minimum equipment list procedures, and B737 systems, limitations, and performance
- Knowledge of strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Skilled in using logic and reasoning to identify strengths and weaknesses of alternative solutions
- Skilled in considering relative costs and benefits of potential actions
- Skilled in Microsoft Office applications
- Skilled in building and leading teams
- Ability to collaborate with other internal departments on operational and regulatory issues
- Ability to communicate effectively with individuals and groups verbally and in writing
- Ability to demonstrate self-motivation and deliver results
Job Duties
- Provide leadership oversight and accountability for dispatch
- Create and articulate strategic vision for dispatch as it fits within the NOC departmental goals
- Audit employee job performance to ensure accuracy and compliance with company policies and government regulations
- Attend government and industry meetings to develop new processes
- Communicate changes in policy to the dispatchers through the creation and distribution of read before dispatch bulletins
- Provide leadership and direction of the flight dispatch office to ensure that flight movements are operated and maintained efficiently
- Monitor and ensure compliance with dispatch guidelines, federal regulations, and company policies
- Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, teamwork, and work-life balance
- Coach, mentor, conduct performance management and provide continuous feedback and ongoing development of direct reports
- Understand and navigate nuances of working with a workforce covered under a collective bargaining agreement
- Meet all physical requirements of this job description
- Perform other job duties as directed by employee's leaders
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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