Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,500.00 - $70,700.00
Work Schedule
Standard Hours
Benefits
Free flights on Southwest for employee and eligible dependents
Retirement savings plan with company contributions up to 9.3%
Potential annual profit-sharing in retirement savings plan
Competitive health insurance for employees and dependents including pets
Health plan coverage starting first day of employment
Opportunities for continuous learning and development
employee recognition programs
Job Description
Southwest Airlines is a major American airline known for its commitment to customer service and employee satisfaction. With an extensive network and a dedication to safety and innovation, Southwest Airlines has established itself as a leader in the airline industry. The company fosters a work environment that encourages creativity, inclusiveness, and personal growth among its employees, highlighting the importance of teamwork and mutual respect. The corporate culture supports learning opportunities and embraces a caring attitude toward both employees and customers, which has contributed to its reputation as a top employer in the aviation sector.
The Director of Dispatch Operations... Show More
The Director of Dispatch Operations... Show More
Job Requirements
- High school diploma or GED
- Licensed as an Aircraft Dispatcher under federal guidelines
- Minimum age of 23 years to meet dispatch certification requirements
- U.S. citizenship or authorization to work in the U.S.
- Ability to work from Dallas, TX headquarters during business hours
- Ability to meet company attendance and appearance standards
- Ability to perform duties in a limited space workstation for extended periods
- Effective communication in English
- Ability to use computers and office productivity tools
- Ability to maintain confidentiality
- Ability to travel and work extended hours as needed
- Meet all regulatory criteria for Flight Deck Jump Seat access
- Continuous enrollment in Rap Back program
Job Qualifications
- High school diploma or GED
- Licensed as an Aircraft Dispatcher under federal guidelines
- Demonstrated experience in leading teams
- Advanced business acumen in people leadership and workforce management
- Specialized knowledge in dispatch operations
- Knowledge of FAA and DOT regulations
- Experience interacting with government agencies
- Skilled in Microsoft Office applications
- Effective verbal and written communication skills
- Ability to collaborate with internal departments
- Strong analytical and problem-solving skills
- Ability to motivate self and deliver results
Job Duties
- Provide leadership oversight and accountability for dispatch
- Create and articulate strategic vision for dispatch within NOC goals
- Audit employee job performance to ensure accuracy and compliance
- Attend government and industry meetings to develop new processes
- Communicate changes in policy to dispatchers via bulletins
- Provide direction of flight dispatch office to ensure efficient flight movements
- Monitor and ensure compliance with dispatch guidelines and regulations
- Cultivate and promote high-performance organizational culture
- Coach, mentor, and manage performance of direct reports
- Navigate workforce nuances covered under a Collective Bargaining Agreement
- Meet physical requirements of the job
- Perform other duties as directed by leadership
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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