Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $67,000.00 - $75,000.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Employee assistance program
Professional Development
Tuition Assistance
Job Description
UChicago Dining is a pivotal department within the University of Chicago that oversees all foodservice contracts between various campus entities and the University itself. Acting as a crucial communication bridge between contractors and clients, UChicago Dining ensures seamless coordination and management of dining services across the campus. The department is also responsible for the execution and maintenance of all "One Card" dining initiatives, which enable efficient and secure meal plan transactions and dining services through a unified campus card system. Moreover, UChicago Dining works closely with Facilities Services, the Campus Architect, the Office of Procurement, and other business units to... Show More
Job Requirements
- College or university degree in related field
- 2-5 years of relevant work experience
- demonstrated experience with dining or transaction-based systems or technical support
- strong problem-solving skills
- familiarity with spreadsheets email and word processing software
- excellent communication skills
- ability to work in a collaborative environment
- willingness to provide occasional off-hours support
Job Qualifications
- College or university degree in related field
- 2-5 years of work experience in related job discipline
- demonstrated experience with dining or transaction-based systems or technical support roles
- strong problem-solving skills and ability to diagnose technical issues
- familiarity with office software such as spreadsheets email word processing for reporting and communication
- excellent verbal and written communication skills with emphasis on customer service
Job Duties
- Conduct quality assurance reviews of dining operations and recommend changes to improve efficiency and end-user experience
- manage mystery diner participation including sign-ups orientation and reporting
- perform daily transaction balancing within POS systems to identify and resolve discrepancies
- visit all dining locations weekly to assess operations monitor compliance standards and provide observations
- oversee daily meal plan and campus card transactions including data entry and balancing
- input and update meal plan or declining-balance purchases in databases
- generate basic ad hoc and scheduled reports such as dining transactions for on-campus locations
- serve as event management system user coordinating dining-related events and scheduling
- provide operational support for special dining initiatives including administrative coordination
- provide first-line support for campus POS systems and peripheral devices resolving routine issues
- diagnose and correct minor technical or network problems coordinating with central IT as needed
- update POS databases with new menu items
- request and manage access credentials for vendor staff
- address and triage technology requests escalating complex issues
- work closely with university staff and third-party vendors to support daily operations ensuring consistent service
- conduct walkthroughs and assist audits of dining facilities identifying issues and sharing findings for resolution
- monitor compliance with health safety and sanitation standards providing recommendations
- support new initiatives assisting with staff training communication and follow-up
- document operational issues and solutions for continuous improvement
- assist vendors and dining staff with technology requests escalating higher-level concerns
- provide customer service for meal plans dining balances and technology support
- maintain email lists for dining system updates facilitating information sharing
- utilize vendor contracts to monitor compliance ensuring equipment inventory and resources meet standards
- stay informed of new food service technology trends attending events for networking and development
- follow policies ensuring data integrity and security complying with PCI-DSS standards
- communicate security and compliance updates with staff
- offer limited operational oversight coordinating with supervisors and vendor representatives
- provide occasional off-hours or weekend support for urgent issues system upgrades or major events
- assist with new duties due to departmental or university needs
- conduct business process analyses needs assessments and cost/benefit analyses
- implement system and program specifications assisting revisions of system logic
- perform other related work as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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