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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
JW Marriott Miami is a distinguished luxury hotel located at 1109 Brickell Avenue in the heart of Miami, Florida. Operated by MDM Hotel Group, Ltd., an independent franchisee separate from Marriott International, Inc., this premier hospitality establishment is known for providing exceptional experiences to its guests through a blend of refined service, elegant accommodations, and outstanding culinary offerings. JW Marriott Miami stands as a beacon for travelers seeking comfort, sophisticated dining, and comprehensive amenities in one of Miami's most vibrant neighborhoods.
The hotel prides itself on maintaining the highest standards of guest service and operational excellence. Featuring multiple restaur... Show More
The hotel prides itself on maintaining the highest standards of guest service and operational excellence. Featuring multiple restaur... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years of experience in a supervisory role within food and beverage service
- strong leadership and organizational skills
- excellent communication skills
- ability to manage and motivate a team
- knowledge of sanitation regulations
- must be able to work flexible hours including evenings, weekends and holidays
- ability to handle guest complaints effectively
- familiarity with POS systems and inventory management
- basic budget management experience
- legal eligibility to work in the United States
Job Qualifications
- High school diploma or equivalent
- prior experience in food and beverage management
- strong leadership skills
- excellent communication and interpersonal abilities
- customer-focused mindset
- ability to handle guest complaints professionally
- knowledge of sanitation and safety standards
- proficiency in supervising staff and managing operations
- ability to work under pressure during peak hours
- problem-solving skills
- experience with budget management and cost control
- familiarity with local alcohol beverage service laws
- commitment to maintaining high service standards
Job Duties
- Interacts with guests to obtain feedback on product quality and service levels
- supervises staffing levels to ensure guest service, operational needs and financial objectives are met
- ensures all associates have proper supplies, equipment and uniforms
- empowers associates to provide excellent customer service within guidelines
- handles associate questions and concerns
- handles guest problems and complaints, seeking assistance from supervisor as necessary
- monitors associates to ensure performance expectations are met
- provides feedback to associates based on observation of service behaviors
- strives to improve service performance
- sets a positive example for guest relations
- assists in the review of comment cards and guest satisfaction results with associates
- supervises daily shift operations
- supervises restaurant and related areas in the absence of the Director of Restaurants or Restaurant Manager
- communicates to Chef and Restaurant Manager issues regarding food quality and service levels
- meets and greets guests
- participates in department meetings by communicating clear and consistent messages regarding departmental goals
- ensures compliance with all restaurant policies, standards and procedures
- monitors alcohol beverage service in compliance with local laws
- manages to achieve or exceed budgeted goals
- supervises ongoing training initiatives
- performs all duties of restaurant associates and related departments as necessary
- opens and closes restaurant shifts
- uses all available on the job training tools for associates
- communicates performance expectations in accordance with job descriptions for each position
- coaches and counsels associates regarding performance on an ongoing basis
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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