Dining Room Lead

Columbia Hospitality, Inc. is a distinguished company known for its dedication to delivering exceptional service within an inclusive and values-based work culture. Operating various upscale private clubs, resorts, and hospitality venues, Columbia Hospitality embodies a commitment to quality, innovation, and a welcoming atmosphere that fosters genuine connections among members and guests. Situated in picturesque locations such as Useless Bay on Whidbey Island, their venues offer more than just scenic beauty—they provide an escape for guests to relax, enjoy refined amenities, and experience top-tier customer service. This company emphasizes professional development, diversity, and community engagement, creating a workplace where employees can grow their careers and contribute meaningfully to the hospitality industry.

The Dining Room Lead position at Columbia Hospitality is a critical role within the private club dining experience. This role focuses on ensuring an outstanding member and guest experience in the club's dining room, lounge, and patio areas by overseeing daily front-of-house operations. The Dining Room Lead provides leadership by coaching, guiding, and supporting all front-of-house team members to maintain high standards of service quality and cleanliness. They manage essential aspects such as the reservation book, section assignments, and seating plans, ensuring smooth operational flow during every service period. This position directly influences member satisfaction by promoting professionalism, team collaboration, and responsiveness to guest needs.

The role demands meticulous attention to operational details such as opening, shift hand-off, and closing procedures to facilitate seamless transitions between shifts. The Dining Room Lead also actively participates in staffing decisions and scheduling adjustments, optimizing team resources to align with fluctuating service demands. Expertise in beverage knowledge, including beer, wine, spirits, and cocktails, is necessary to enhance the dining experience and address member inquiries expertly. Furthermore, the Dining Room Lead assists with club events, tournaments, and special functions, contributing to memorable experiences for guests.

With a competitive hourly pay rate of $23.50 and eligibility for tip pooling, this position highlights both financial incentives and professional growth opportunities within a supportive workplace. Employees gain access to a comprehensive benefits package that includes medical, dental, vision, disability coverage, and retirement savings plans with employer contributions. Beyond these, Columbia Hospitality offers paid time off, holiday pay, an employee assistance program, and a variety of perks such as discounted lodging, dining, spa, golf, and retail services. Continuous learning and development are encouraged through online learning platforms and participation in committees and task forces focused on diversity, equity, inclusion, and philanthropy.

The Dining Room Lead is expected to demonstrate strong communication and leadership skills while remaining composed and effective in a high-volume environment. Embracing a flexible schedule that includes evenings, weekends, and holidays ensures alignment with the operational demands of an upscale private club setting. The company also positions itself as an Equal Opportunity Employer, valuing diversity and inclusivity across all levels of the workforce.