Buffalo Wild Wings logo

Dining Room Host/Hostess

Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Flexible
Weekend Shifts
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Benefits

weekly pay
flexible schedule
shift meal discount
family dining discount
best in class training
Continuous Learning
Advancement opportunities
Paid Time Off
401(k) retirement plan
Tuition Benefits
Medical insurance
Dental Insurance
Vision Insurance
Champions of Hope
Cash Referral Program
Journey wellbeing support
PerkSpot Discount Program
Recognition Program
Slip resistant shoes program
Community involvement
charitable involvement
Igniting Dreams Grant Program
Training Contests

Job Description

Buffalo Wild Wings is a renowned casual dining restaurant and sports bar franchise that specializes in offering a vibrant atmosphere where sports fans and food enthusiasts come together to enjoy flavorful wings, a wide selection of beverages, and live entertainment. Known for its high-energy environment, Buffalo Wild Wings creates a space for friends and families to share memorable experiences surrounded by large screens broadcasting major sporting events. This establishment prides itself on delivering exceptional guest service, making each visit unique through flavorful menu items, engaging service, and a welcoming community atmosphere. As a leader in the casual dining industry, it emphasizes teamwork, guest satisfaction, and continuous learning, ensuring an enjoyable workplace for its employees as well highly satisfying experiences for its customers. Joining Buffalo Wild Wings means becoming part of a dynamic team dedicated to excellence, innovation, and memorable moments in a fast-paced hospitality environment.

The Dining Room Host/Hostess role at Buffalo Wild Wings is an essential position that significantly shapes the guest's first impression and overall dining experience. This role is much more than simply seating guests; it involves managing reservations, coordinating the seating flow efficiently, greeting customers warmly, and preparing the dining room to maintain an inviting environment. As the welcoming face of the restaurant, the host/hostess ensures every patron feels involved and valued from the first interaction. They are responsible for assisting with menus, guiding guests to their tables, and maintaining order both in the dining area and the welcoming spaces to facilitate smooth operations. This role suits individuals who thrive in social settings, excel in multitasking, and are passionate about providing superior customer service. Employment in this role is typically part-time or full-time with competitive hourly wages and tips, offering flexible schedules that accommodate personal commitments such as school or family. Buffalo Wild Wings provides a platform for career advancement, offering best-in-class training and continuous development opportunities to build skills in customer service, hospitality management, and team leadership. Whether an entry-level employee or an experienced hospitality professional, the Dining Room Host/Hostess position is an invaluable starting point for those seeking to grow within the restaurant industry or establish lifelong guest service expertise.

Job Requirements

  • Be at least 16 years old per applicable law
  • Possess strong organizational skills
  • Demonstrate exceptional attention to detail
  • Commit to superior guest service
  • Have ability to work in a fast-paced environment
  • Exhibit excellent communication skills
  • Maintain a friendly and approachable demeanor

Job Qualifications

  • Minimum age of 16 years as per applicable law
  • Strong organizational skills
  • Exceptional attention to detail
  • Commitment to superior guest service
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Friendly and approachable demeanor

Job Duties

  • Warmly greet guests and efficiently manage seating arrangements
  • Escort guests to their tables and provide menus
  • Manage reservation systems to optimize dining room flow
  • Maintain cleanliness and organization of the dining area
  • Provide initial assistance and answer guest inquiries
  • Coordinate with servers and kitchen staff to ensure smooth service flow
  • Contribute to a positive, welcoming atmosphere for all patrons

Job Criteria

Experience

Entry Level (1-2 years)


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