Buffalo Wild Wings logo

Dining Room Host/Hostess

Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

weekly pay
flexible schedule
shift meal discount
family dining discount
Paid Time Off
401(k) retirement plan
Tuition Benefits
Medical insurance
Dental Insurance
Vision Insurance
Recognition Program
Community involvement
Training Contests

Job Description

Buffalo Wild Wings is a renowned American casual dining restaurant and sports bar franchise that specializes in offering a vibrant dining experience for sports enthusiasts and families alike. Known for its signature wings, extensive beer selection, and dynamic atmosphere filled with big-screen TVs broadcasting major sporting events, Buffalo Wild Wings strives to create an engaging environment where guests can unwind, socialize, and enjoy great food and drinks. The company prides itself on delivering exceptional customer service, fostering teamwork among employees, and maintaining high standards of quality and cleanliness throughout its locations. With opportunities for career growth and development, Buffalo Wild Wings offers employees a supportive workplace where their contributions are valued and recognized.

The role of Dining Room Host/Hostess at Buffalo Wild Wings is central to the guest experience as it involves being the welcoming face of the restaurant. This position is ideal for individuals who enjoy interacting with people in a fast-paced, lively environment and possess strong organizational and communication skills. As a Dining Room Host/Hostess, you will greet guests warmly upon arrival, manage seating arrangements efficiently, handle reservations, and maintain the ambiance of the dining area to ensure a seamless flow of service. Your responsibilities will include escorting guests to their tables, providing menus, answering initial questions, and coordinating with the rest of the team to deliver a smooth and enjoyable dining experience. This role is not just a job but a valuable stepping stone in the hospitality industry, offering you a chance to develop transferable skills such as customer service, multitasking, and teamwork. At Buffalo Wild Wings, the work environment is dynamic and fun, with a constant atmosphere of excitement often amplified by sports events and enthusiastic guests.

Employment at Buffalo Wild Wings as a Dining Room Host/Hostess offers flexible scheduling options that accommodate various lifestyles, including evenings, weekends, and holidays. Compensation is competitive and varies based on location but generally includes an hourly wage complemented by tips. Beyond financial rewards, Buffalo Wild Wings provides a comprehensive benefits package featuring weekly pay, shift meal and family dining discounts, paid time off, a 401(k) retirement plan, and tuition benefits. Employees benefit from best-in-class training programs designed to enhance their skills and promote career advancement within the company. The organization also values employee well-being and community involvement, offering various support tools, recognition programs, and initiatives such as the Champions of Hope and Igniting Dreams Grant Program. Overall, joining Buffalo Wild Wings as a Dining Room Host/Hostess means being part of a passionate team dedicated to crafting legendary moments for guests and fostering a positive and inclusive workplace culture.

Job Requirements

  • You are 16 years of age or higher per applicable law
  • possess strong organizational skills
  • exhibit exceptional attention to detail
  • have a commitment to delivering superior guest service in a fast-paced environment

Job Qualifications

  • Strong communication skills
  • exceptional customer service abilities
  • ability to multitask in a fast-paced environment
  • friendly and approachable demeanor
  • basic organizational skills
  • prior experience in hospitality or customer service preferred
  • ability to work flexible hours including nights, weekends, and holidays

Job Duties

  • Warmly greet guests and efficiently manage seating arrangements
  • escort guests to their tables and provide menus
  • manage reservations and maintain an organized dining room
  • ensure the dining area is tidy and welcoming
  • coordinate with servers and kitchen staff to enable smooth service flow
  • deliver superior customer service and address guest inquiries
  • contribute to a positive and energetic work environment

Job Criteria

Experience

Entry Level (1-2 years)


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