Dining Room Host Foundation Room- HOB New Orleans

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

student loan reimbursement

adoption support

fertility support

Free concert tickets

Job Description

Live Nation Entertainment is a globally recognized leader in the live entertainment industry, operating through its market-leading brands: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With a vast global reach, Ticketmaster is renowned for event ticketing, having sold over 500 million tickets annually and servicing more than 12,000 clients worldwide. Live Nation Concerts, the largest provider of live entertainment on the planet, promotes over 40,000 shows and more than 100 festivals annually, showcasing nearly 4,000 artists across more than 40 countries. Complementing these efforts, Live Nation Media & Sponsorship connects over 1,000 brands with the 98 million... Show More

Job Requirements

Appearance
Punctuality and attendance
Positive attitude and teamwork
Ability to perform opening and closing duties
Demonstrated job skills, knowledge and productivity
Adherence to company policies
Commitment to sanitation and safety standards
Focus on guest satisfaction
Effective communication skills
State or county licensee or certification requirement
High school diploma or equivalent
Working knowledge of restaurant operations
Skill in diplomacy and multitasking
Ability to work flexible hours
Ability to seat guests efficiently in a fast-paced environment
Physical capacity to stand for prolonged periods and lift up to 25 pounds

Job Qualifications

High school diploma or equivalent
Responsible Alcohol Awareness Training Certification or equivalent
Working knowledge of restaurant operations, seating procedures, guest relations and problem solving
Skill in diplomacy, handling multiple tasks, verbal, organizational and interpersonal skills
Ability to seat guests in a high-volume restaurant efficiently
Knowledge of Point of Sales systems, preferably MICROS, is preferred
Previous experience handling VIP customers preferred
Prior customer service or host experience preferred
Strong interpersonal communication and teamwork skills preferred

Job Duties

Greet all guests promptly and courteously in a professional manner
Control the flow of guests coming into the restaurant and those who are waiting for a table
Manage hospitality zone effectively
Obtain guests' name, number in party, physical description, arrival times and children's needs when applicable
Anticipate and respond to guest needs
Direct guests to appropriate waiting areas when on wait
Estimate and quote accurate wait times for tables
Lead guests to tables and place menu on table
Wait for guests to be seated before leaving
Market current and future shows, menu items, and retail by placing marketing literature on dining tables
Properly answer guest questions regarding the menu, music hall and artists
Manage foundation access lists, industry access, and dinner reservation sheets
Handle concert tickets and signature sheets
Obtain production sheet for current night
Verify current member and spouse lists
Check foundation membership card and photo ID
Adhere to House of Blues dress code policy of the foundation lounge
Distribute wrist bands and opera box passes
Thank guests for visiting and invite them to return
Maintain knowledge of House of Blues related art, music, and history
Communicate with door host, kitchen, and Foundation Room managers to ensure proper flow
Communicate with kitchen staff when large or special event parties are seated
Keep host area clean and organized throughout the shift
Maintain floor free of spills, food, trash or obstacles
Polish and clean all entry door windows during shift
Maintain par levels for kid menus, crayons, fliers, matches, toothpicks and calendars
Circulate through work area for line of sight and atmosphere control
Adhere to House of Blues safety and sanitation standards
Assist other employees and departments as needed
Follow standard operating procedures
Attend pre-shift meeting conducted by Manager on Duty prior to each shift

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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