Dining Room Host Foundation Room- HOB New Orleans
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
student loan reimbursement
adoption support
fertility support
Free concert tickets
Job Description
Live Nation Entertainment is a globally recognized leader in the live entertainment industry, operating through its market-leading brands: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With a vast global reach, Ticketmaster is renowned for event ticketing, having sold over 500 million tickets annually and servicing more than 12,000 clients worldwide. Live Nation Concerts, the largest provider of live entertainment on the planet, promotes over 40,000 shows and more than 100 festivals annually, showcasing nearly 4,000 artists across more than 40 countries. Complementing these efforts, Live Nation Media & Sponsorship connects over 1,000 brands with the 98 million fans attending Live Nation events each year, creating strategic music marketing programs that resonate with vast and diverse audiences. For more information about the company, visit their official website at www.livenationentertainment.com.
Within Live Nation’s Concerts Division, where live tours and artist experiences come to life, the work culture is vibrant, inclusive, and engaging. Employees enjoy perks such as free concert tickets, dog-friendly offices, student loan reimbursement, and support for adoption and fertility, all backed by a commitment to employee growth and community. The division encompasses numerous departments, including owned and operated amphitheaters, global touring teams, ticketing, venue operations, marketing, and sales. As a Great Place to Work certified organization and recognized by People Magazine as one of the “50 Companies that Care,” Live Nation strives for an environment that fosters belonging, enthusiasm, and professional development, with live music as the unifying passion.
The specific role being offered is for a Guest Relations position primarily focused on the House of Blues, a premier venue under the Live Nation umbrella. This role is vital in ensuring excellent guest experiences at the venue’s restaurant and concert spaces. Guest Relations team members are responsible for greeting guests warmly and handling the flow of party arrivals efficiently. Duties include controlling waitlists, managing seating arrangements with accuracy, answering guest inquiries about menu items and show artists, and upholding the highest hospitality standards. The role demands a blend of hospitality expertise, organizational skills, and a deep knowledge of the House of Blues brand, including its art, music, and history.
In addition to guest interactions, the position includes communication coordination with various internal departments such as door hosts, kitchen staff, and Foundation Room managers, ensuring seamless event execution and guest satisfaction. Maintenance of the host area’s cleanliness, safety, and presentation throughout shifts is expected, along with adherence to dress codes and operational procedures. Guest Relations team members may also assist other departments as needed, requiring adaptability, teamwork, and a positive attitude.
Candidates should expect a fast-paced working environment with physical demands such as prolonged standing and occasional lifting of up to 25 pounds. A high school diploma or its equivalent is required, alongside responsible alcohol awareness certification or equivalent. The ideal candidate will have prior experience with restaurant operations, guest relations, and hosting, preferably with knowledge of POS systems like MICROS. Excellent interpersonal skills, diplomacy, and the ability to manage multiple tasks efficiently are crucial for success.
Live Nation is committed to diversity, inclusion, and providing equal opportunity employment. The company encourages applications from all qualified individuals, regardless of gender, race, age, disability, or other protected categories. Reasonable accommodations for disabilities and religious practices are available to ensure everyone has an equitable chance to succeed. This role embodies the spirit of Live Nation’s mission to enrich the live music experience while offering employees dynamic career growth and meaningful work within a globally influential entertainment company.
Within Live Nation’s Concerts Division, where live tours and artist experiences come to life, the work culture is vibrant, inclusive, and engaging. Employees enjoy perks such as free concert tickets, dog-friendly offices, student loan reimbursement, and support for adoption and fertility, all backed by a commitment to employee growth and community. The division encompasses numerous departments, including owned and operated amphitheaters, global touring teams, ticketing, venue operations, marketing, and sales. As a Great Place to Work certified organization and recognized by People Magazine as one of the “50 Companies that Care,” Live Nation strives for an environment that fosters belonging, enthusiasm, and professional development, with live music as the unifying passion.
The specific role being offered is for a Guest Relations position primarily focused on the House of Blues, a premier venue under the Live Nation umbrella. This role is vital in ensuring excellent guest experiences at the venue’s restaurant and concert spaces. Guest Relations team members are responsible for greeting guests warmly and handling the flow of party arrivals efficiently. Duties include controlling waitlists, managing seating arrangements with accuracy, answering guest inquiries about menu items and show artists, and upholding the highest hospitality standards. The role demands a blend of hospitality expertise, organizational skills, and a deep knowledge of the House of Blues brand, including its art, music, and history.
In addition to guest interactions, the position includes communication coordination with various internal departments such as door hosts, kitchen staff, and Foundation Room managers, ensuring seamless event execution and guest satisfaction. Maintenance of the host area’s cleanliness, safety, and presentation throughout shifts is expected, along with adherence to dress codes and operational procedures. Guest Relations team members may also assist other departments as needed, requiring adaptability, teamwork, and a positive attitude.
Candidates should expect a fast-paced working environment with physical demands such as prolonged standing and occasional lifting of up to 25 pounds. A high school diploma or its equivalent is required, alongside responsible alcohol awareness certification or equivalent. The ideal candidate will have prior experience with restaurant operations, guest relations, and hosting, preferably with knowledge of POS systems like MICROS. Excellent interpersonal skills, diplomacy, and the ability to manage multiple tasks efficiently are crucial for success.
Live Nation is committed to diversity, inclusion, and providing equal opportunity employment. The company encourages applications from all qualified individuals, regardless of gender, race, age, disability, or other protected categories. Reasonable accommodations for disabilities and religious practices are available to ensure everyone has an equitable chance to succeed. This role embodies the spirit of Live Nation’s mission to enrich the live music experience while offering employees dynamic career growth and meaningful work within a globally influential entertainment company.
Job Requirements
- Appearance
- Punctuality and attendance
- Positive attitude and teamwork
- Ability to perform opening and closing duties
- Demonstrated job skills, knowledge and productivity
- Adherence to company policies
- Commitment to sanitation and safety standards
- Focus on guest satisfaction
- Effective communication skills
- State or county licensee or certification requirement
- High school diploma or equivalent
- Working knowledge of restaurant operations
- Skill in diplomacy and multitasking
- Ability to work flexible hours
- Ability to seat guests efficiently in a fast-paced environment
- Physical capacity to stand for prolonged periods and lift up to 25 pounds
Job Qualifications
- High school diploma or equivalent
- Responsible Alcohol Awareness Training Certification or equivalent
- Working knowledge of restaurant operations, seating procedures, guest relations and problem solving
- Skill in diplomacy, handling multiple tasks, verbal, organizational and interpersonal skills
- Ability to seat guests in a high-volume restaurant efficiently
- Knowledge of Point of Sales systems, preferably MICROS, is preferred
- Previous experience handling VIP customers preferred
- Prior customer service or host experience preferred
- Strong interpersonal communication and teamwork skills preferred
Job Duties
- Greet all guests promptly and courteously in a professional manner
- Control the flow of guests coming into the restaurant and those who are waiting for a table
- Manage hospitality zone effectively
- Obtain guests' name, number in party, physical description, arrival times and children's needs when applicable
- Anticipate and respond to guest needs
- Direct guests to appropriate waiting areas when on wait
- Estimate and quote accurate wait times for tables
- Lead guests to tables and place menu on table
- Wait for guests to be seated before leaving
- Market current and future shows, menu items, and retail by placing marketing literature on dining tables
- Properly answer guest questions regarding the menu, music hall and artists
- Manage foundation access lists, industry access, and dinner reservation sheets
- Handle concert tickets and signature sheets
- Obtain production sheet for current night
- Verify current member and spouse lists
- Check foundation membership card and photo ID
- Adhere to House of Blues dress code policy of the foundation lounge
- Distribute wrist bands and opera box passes
- Thank guests for visiting and invite them to return
- Maintain knowledge of House of Blues related art, music, and history
- Communicate with door host, kitchen, and Foundation Room managers to ensure proper flow
- Communicate with kitchen staff when large or special event parties are seated
- Keep host area clean and organized throughout the shift
- Maintain floor free of spills, food, trash or obstacles
- Polish and clean all entry door windows during shift
- Maintain par levels for kid menus, crayons, fliers, matches, toothpicks and calendars
- Circulate through work area for line of sight and atmosphere control
- Adhere to House of Blues safety and sanitation standards
- Assist other employees and departments as needed
- Follow standard operating procedures
- Attend pre-shift meeting conducted by Manager on Duty prior to each shift
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
