Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
recognition programs
Job Description
JW Marriott Tucson Starr Pass Resort & Spa, located in Tucson, Arizona, is a luxurious resort that forms part of the renowned JW Marriott brand under Marriott International's luxury portfolio. Known for its commitment to exceptional hospitality and the holistic well-being of both guests and associates, JW Marriott offers an unparalleled work environment where associates are valued and given opportunities to grow and develop. The resort boasts a beautiful setting with extensive amenities, focusing on creating memorable guest experiences that reflect the legacy of the brand's founder, J. Willard Marriott. The hotel's philosophy emphasizes that happy associates lead to happy guests, fostering a culture of camaraderie and innovation. JW Marriott Tucson Starr Pass Resort is dedicated to providing its team with ongoing training, development, and recognition, ensuring that every associate feels a deep sense of belonging and purpose within the global Marriott International family.
The Guest Service Support Expert role at JW Marriott Tucson Starr Pass Resort is essential in maintaining the smooth operation of food and beverage services. This full-time, non-management position involves providing a wide range of support duties that enhance guests' dining experiences, ensuring that each interaction feels welcoming and seamless. The Guest Service Support Expert is responsible for assisting in various tasks such as setting tables, supporting kitchen operations, cleaning work areas, and replenishing supplies. This role requires a proactive, hands-on approach with strong attention to detail and a commitment to upholding Marriott's high standards of quality, safety, and professionalism. Team members in this position must be physically able to handle activities that involve standing, walking, lifting, and moving objects up to 25 pounds independently or up to 50 pounds with help, along with other repetitive physical tasks that support effective food and beverage service.
Candidates in this role should embody Marriott International’s core values of inclusivity, respect, and excellence. While no prior related work experience is required, preference is given to those with some background in food and beverage environments. A high school diploma or equivalent is preferred but not mandatory. The Guest Service Support Expert plays a crucial role in creating welcoming environments, helping to maintain cleanliness, and ensuring guest satisfaction. By joining JW Marriott Tucson Starr Pass Resort, associates become part of a global community dedicated to wonderful hospitality and personal growth. This is an excellent opportunity for individuals looking to start or advance their careers in hospitality within a prestigious and supportive luxury brand.
The Guest Service Support Expert role at JW Marriott Tucson Starr Pass Resort is essential in maintaining the smooth operation of food and beverage services. This full-time, non-management position involves providing a wide range of support duties that enhance guests' dining experiences, ensuring that each interaction feels welcoming and seamless. The Guest Service Support Expert is responsible for assisting in various tasks such as setting tables, supporting kitchen operations, cleaning work areas, and replenishing supplies. This role requires a proactive, hands-on approach with strong attention to detail and a commitment to upholding Marriott's high standards of quality, safety, and professionalism. Team members in this position must be physically able to handle activities that involve standing, walking, lifting, and moving objects up to 25 pounds independently or up to 50 pounds with help, along with other repetitive physical tasks that support effective food and beverage service.
Candidates in this role should embody Marriott International’s core values of inclusivity, respect, and excellence. While no prior related work experience is required, preference is given to those with some background in food and beverage environments. A high school diploma or equivalent is preferred but not mandatory. The Guest Service Support Expert plays a crucial role in creating welcoming environments, helping to maintain cleanliness, and ensuring guest satisfaction. By joining JW Marriott Tucson Starr Pass Resort, associates become part of a global community dedicated to wonderful hospitality and personal growth. This is an excellent opportunity for individuals looking to start or advance their careers in hospitality within a prestigious and supportive luxury brand.
Job Requirements
- high school diploma or G.E.D. equivalent preferred
- no prior related work experience required
- ability to stand, walk, and move on uneven or slippery surfaces for extended periods
- ability to lift, carry, push, pull, and place objects weighing up to 25 pounds unassisted and up to 50 pounds with assistance
- willingness to follow safety and company policies
- professional appearance and communication
- ability to read and visually verify menu information
Job Qualifications
- high school diploma or G.E.D. equivalent preferred
- previous experience in a food and beverage environment preferred
- no supervisory experience required
- ability to follow company procedures and quality standards
- effective communication skills
- ability to work standing or walking for extended periods
- basic physical ability to lift and move objects up to 50 pounds with assistance
Job Duties
- set tables to prepare for guest service
- assist kitchen staff with food preparation support
- clean work areas to maintain hygiene standards
- replenish supplies to ensure smooth operations
- manage menu information accurately
- adhere to company policies and safety procedures
- provide exceptional support to enhance guests dining experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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