Job Overview

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Employment Type

Part-time
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development

Job Description

Element Philadelphia is part of Marriott International's portfolio of brands, known for providing eco-conscious, inviting, and well-being-focused accommodations for travelers. Located at 1441 Chestnut St, Philadelphia, Pennsylvania, this hotel offers guests more than just a place to stay—it serves as a home away from home, fostering an environment where guests can feel fresh, focused, and alive. Element Philadelphia prides itself on its approachable and multidimensional staff, who are passionate about delivering exceptional guest experiences with warmth and professionalism. As a non-management, part-time position during the day shift, this role embodies the brand's commitment to fostering a welcoming atmosphere for its guests.

The Guest Service Support Expert at Element Philadelphia plays a crucial role in the food and beverage department, ensuring the smooth operation of dining services while elevating the overall guest experience. This position goes beyond simply serving food and drinks—it's about creating memorable and unique customer interactions that guests will cherish. Responsibilities include setting tables, assisting the kitchen team, cleaning work areas, and replenishing supply stocks to maintain operational efficiency and cleanliness. The role requires the ability to stay active on the feet, operating in environments that may include sloping or slippery surfaces, and handling physical tasks such as lifting and moving objects up to 25 pounds unassisted or 50 pounds with help.

Working as a Guest Service Support Expert demands a hands-on approach, attention to safety, adherence to company policies, and maintaining professional standards in uniform, appearance, and communication. This is a vital position that supports the entire food and beverage operation by ensuring that guests' interactions with the dining services feel seamless and integral to their visit. Applicants for this role ideally hold a high school diploma or GED and may have prior experience in a food and beverage setting, although no related work or supervisory experience is required.

Element and Marriott International actively promote diversity, inclusion, and equal opportunity employment practices. The company values the unique backgrounds and talents of its associates and creates an inclusive work environment where all employees feel celebrated and respected regardless of disability, veteran status, or other protected characteristics. For individuals who are optimistic, proactive, and passionate about creating comforting and friendly spaces, joining Element Philadelphia offers a chance to be part of a global team committed to personal and professional growth within a respected and forward-thinking hospitality company.

Job Requirements

  • high school diploma or GED equivalent
  • ability to stand, sit, or walk for extended time
  • ability to move, lift, carry, push, and pull objects up to 25 pounds unassisted and 50 pounds with assistance
  • able to follow company policies and procedures
  • strong attention to safety
  • excellent personal appearance and communication
  • willing to work part-time day shifts

Job Qualifications

  • high school diploma or GED equivalent
  • previous experience in food and beverage environment preferred
  • no supervisory experience required
  • strong communication skills
  • ability to work on feet for extended periods

Job Duties

  • set tables
  • assist the kitchen team
  • clean work areas
  • replenish supplies
  • maintain food and beverage operations
  • ensure safety and cleanliness standards
  • provide professional guest service support

Job Criteria

Experience

Entry Level (1-2 years)


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