Dining Host/Hostess

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Work Schedule

Flexible

Benefits

Travel Discounts

Medical Coverage

Dental benefits

vision benefits

Paid Time Off

Retirement 401(k) program

Job Description

Highgate Hotels is a prestigious real estate investment and hospitality management company with a portfolio exceeding 400 hotels and assets valued at over $15 billion. With a global presence spanning North America, Europe, the Caribbean, and Latin America, Highgate brings over 30 years of innovation and expertise to the hospitality industry. Renowned for its forward-thinking approach, Highgate manages all phases of the property cycle, including planning, development, recapitalization, and disposition of hospitality assets. The company has established a respected reputation through its development of diverse hotel brands, including bespoke lifestyle brands, legacy brands, and independent hotels and resorts. Highgate's commitment... Show More

Job Requirements

High School diploma or equivalent
Previous experience in hospitality or customer service preferred
Ability to stand for entire shift
Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently to lift, carry, push, pull or move objects
Effective verbal and written communication skills
Flexible availability including long hours
Strong attention to detail and problem-solving skills
Commitment to high standards of personal appearance and grooming
Ability to work well in a team environment
Willingness to comply with all hotel policies and safety regulations

Job Qualifications

High School diploma and/or experience in a hotel or a related field preferred
Ability to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
Ability to listen to, understand, and clarify concerns raised by employees and guests
Maintain regular attendance in compliance with Highgate Hotel Standards
Maintain high standards of personal appearance and grooming
Comply with Highgate Hotel Standards and regulations
Ability to handle problems including anticipating, preventing, identifying and solving problems
Ability to show initiative including anticipating guest or operational needs
Maintain a friendly and warm demeanor at all times

Job Duties

Greet and seat guests at appropriate tables in a timely manner
Be attentive to guests' needs and assist in providing a pleasant dining experience
Assist cashier in collection of money or credit cards from guests and servers as needed
Know how to prepare cashier report at the end of the shift
Pay out servers' and service attendants' tips if appropriate
Know how to properly take reservations for outlets
Ensure quality control of menus with regard to cleanliness and appearance
Perform opening and closing duties according to established sidework checklist
Have a complete knowledge of standards of service for receiving a room service order
Have a thorough knowledge of menus and current specials in all applicable departments
Assist servers and cashiers in the servicing of guests as needed
Know and understand the state liquor laws
Ensure overall guest satisfaction

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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