Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee recognition programs
Professional development opportunities
safe work environment
Job Description
Aramark is a leading global provider of food service, facilities, and uniform services, delivering quality and innovation to millions of guests daily across 15 countries. As a company rooted deeply in a service-driven culture, Aramark emphasizes a mission to create meaningful impacts not only for its clients and customers but also for its employees, partners, communities, and the environment. With a strong commitment to diversity, equity, and inclusion, Aramark fosters an environment where every individual is valued and empowered to contribute to their fullest potential, encouraging career growth, connection, and personal fulfillment.
The role of Dining Experience Director at Aramark represents a critical leadership position focused on managing and supervising food service operations. This role entails designing and implementing comprehensive dining programs that cater to customer preferences and meet dietary requirements while overseeing multiple dining locations where guests select prepared menu offerings. The Dining Experience Director leverages industry-leading operational systems and best practices to optimize culinary initiatives and labor planning, realizing significant improvements in food quality, customer satisfaction, and financial performance.
In this capacity, the director provides leadership and motivation to teams by recruiting, training, coaching, and developing staff to ensure exceptional service delivery. They are responsible for aligning dining operations with Aramark's Executional Model and fostering a collaborative environment where clear goals and expectations are communicated. Key to the role is the development and implementation of recognition programs that acknowledge employee contributions and sustain high morale.
Financial acumen is also a major component of the position, with the director accountable for managing budgets, controlling food and labor costs, preparing profit and loss statements, and driving revenue growth. The Dining Experience Director ensures all activities meet operational excellence standards and comply with health, safety, and sanitation regulations. They maintain systems for food procurement, storage, service, and menu planning, while supporting sustainability and client-aligned food service strategies.
Through consistent monitoring and enforcement of standards and ongoing client relationship management, the Dining Experience Director plays a pivotal role in enhancing customer engagement and satisfaction. Collaboration across departments is essential to delivering a unified and memorable dining experience, ensuring that the client's vision and Aramark's high standards are fully realized in every aspect of food service operations. This is an excellent opportunity for an experienced food service manager with strong leadership qualities who is passionate about driving operational success and cultivating positive team dynamics in a large-scale, dynamic environment.
The role of Dining Experience Director at Aramark represents a critical leadership position focused on managing and supervising food service operations. This role entails designing and implementing comprehensive dining programs that cater to customer preferences and meet dietary requirements while overseeing multiple dining locations where guests select prepared menu offerings. The Dining Experience Director leverages industry-leading operational systems and best practices to optimize culinary initiatives and labor planning, realizing significant improvements in food quality, customer satisfaction, and financial performance.
In this capacity, the director provides leadership and motivation to teams by recruiting, training, coaching, and developing staff to ensure exceptional service delivery. They are responsible for aligning dining operations with Aramark's Executional Model and fostering a collaborative environment where clear goals and expectations are communicated. Key to the role is the development and implementation of recognition programs that acknowledge employee contributions and sustain high morale.
Financial acumen is also a major component of the position, with the director accountable for managing budgets, controlling food and labor costs, preparing profit and loss statements, and driving revenue growth. The Dining Experience Director ensures all activities meet operational excellence standards and comply with health, safety, and sanitation regulations. They maintain systems for food procurement, storage, service, and menu planning, while supporting sustainability and client-aligned food service strategies.
Through consistent monitoring and enforcement of standards and ongoing client relationship management, the Dining Experience Director plays a pivotal role in enhancing customer engagement and satisfaction. Collaboration across departments is essential to delivering a unified and memorable dining experience, ensuring that the client's vision and Aramark's high standards are fully realized in every aspect of food service operations. This is an excellent opportunity for an experienced food service manager with strong leadership qualities who is passionate about driving operational success and cultivating positive team dynamics in a large-scale, dynamic environment.
Job Requirements
- Minimum of four years of relevant experience in food service operations
- At least one to three years of leadership or management experience
- Bachelor’s degree or equivalent professional experience required
- Strong verbal and written communication skills
- Demonstrated ability to build and maintain effective client and customer relationships
- Commitment to delivering exceptional customer service
- Ability to collaborate across departments
- Ability to lift, push, pull, or carry items up to 50 pounds
- Ability to stand for extended periods
Job Qualifications
- Minimum of four years of relevant experience in food service operations
- At least one to three years of leadership or management experience
- Proven background in food service management
- Bachelor’s degree or equivalent professional experience required
- Strong verbal and written communication skills
- Demonstrated ability to build and maintain effective client and customer relationships
- Commitment to delivering exceptional customer service in accordance with Aramark standards
- Ability to collaborate across departments to deliver a unified dining experience
- Ability to lift, push, pull, or carry items weighing up to 50 pounds
- Ability to stand for extended periods
Job Duties
- Provide leadership, direction, motivation, and development for teams including recruiting, evaluating, training, coaching, and performance management
- Ensure food service operations align with the established Executional Model
- Implement recognition programs that reward employee contributions and performance
- Ensure consistent compliance with safety and sanitation standards across all operations
- Identify client needs and effectively communicate operational enhancements and growth initiatives
- Adopt and implement Aramark operational systems and best practices
- Drive revenue growth while managing budgets, with a focus on controlling food, beverage, and labor costs
- Ensure accurate and ongoing preparation of profit and loss statements
- Achieve established food cost and labor performance targets
- Allocate resources efficiently to maintain service quality while adhering to budget constraints
- Execute and sustain Aramark strategies for labor planning and culinary initiatives
- Create value through operational efficiency, cost control, and effective profit management
- Maintain full compliance with Operational Excellence standards, including food service delivery and labor utilization
- Oversee all activities related to food production, distribution, and service
- Promote a safe and healthy environment for clients, customers, and employees
- Ensure compliance with all applicable policies, procedures, and regulations, including safety, health, and labor laws
- Develop and maintain systems for food procurement, receiving, storage, preparation, service, and menu planning
- Prepare operational forecasts, analyze variances, and manage associated accounting responsibilities
- Monitor and enforce sanitation and safety standards within assigned areas
- Lead unit staff in production management, merchandising, quality assurance, cost controls, labor oversight, and training programs
- Recruit, hire, train, and retain front-line employees
- Conduct scheduled inventory counts
- Maintain accurate documentation in accordance with Aramark standards, government regulations, and accrediting agencies
- Build and sustain strong relationships with client leadership and maintain positive client and customer engagement at all organizational levels
- Participate in sales initiatives and contract-related discussions as needed
- Identify opportunities to introduce new products and services that drive sales growth and customer retention
- Oversee front-of-house dining operations
- Develop and implement food service strategies aligned with client objectives and values, including sustainability initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
