Job Overview
Employment Type
Full-time
Compensation
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Workplace flexibility
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. With a robust commitment to service, innovation, and sustainability, Aramark strives to create positive, meaningful impacts for its clients, communities, and employees. The company emphasizes equality, diversity, and inclusion, ensuring an environment where all team members have equal opportunities and feel empowered to grow professionally. Aramark's mission centers on doing great things for each other, partners, communities, and the planet, fostering a workplace culture that promotes talent development, passion, and purposeful work.
The position of Dietary Worker at Aramark is designed to support patient nutritional needs within healthcare settings. This role is integral to ensuring that patients receive proper meal services by acting as a liaison between patients and the nutrition team, as well as other departments. Employment in this role typically involves working in a fast-paced, performance-based call center environment where accuracy, efficiency, and compassionate customer service are paramount. The Dietary Worker will handle patient meal orders, respond to questions related to dietary needs, and collaborate closely with healthcare providers such as doctors and nurses to ensure the nutritional plans align with medical directives.
This position requires proficiency in handling software systems to record orders accurately and maintaining confidentiality and safety standards in compliance with local, state, and federal regulations. The ideal candidate will be adaptable, communicative, and capable of maintaining composure under pressure. Additionally, the role demands a good understanding of therapeutic diets to confirm meal orders adhere to specific nutritional guidelines. Aramark values flexibility in its employees as job duties may evolve based on client requirements and business needs.
Working at Aramark offers an opportunity to be part of an organization that values employee growth and engagement. The company supports its employees with ample training and development opportunities, aiming to foster a supportive and inclusive workplace. The Dietary Worker position not only contributes directly to improving patient care but also offers a pathway for career advancement within Aramark's extensive network. Those embracing this role will be part of a team dedicated to excellence in service and patient satisfaction, demonstrating a commitment to quality and safety in every aspect of their work.
The position of Dietary Worker at Aramark is designed to support patient nutritional needs within healthcare settings. This role is integral to ensuring that patients receive proper meal services by acting as a liaison between patients and the nutrition team, as well as other departments. Employment in this role typically involves working in a fast-paced, performance-based call center environment where accuracy, efficiency, and compassionate customer service are paramount. The Dietary Worker will handle patient meal orders, respond to questions related to dietary needs, and collaborate closely with healthcare providers such as doctors and nurses to ensure the nutritional plans align with medical directives.
This position requires proficiency in handling software systems to record orders accurately and maintaining confidentiality and safety standards in compliance with local, state, and federal regulations. The ideal candidate will be adaptable, communicative, and capable of maintaining composure under pressure. Additionally, the role demands a good understanding of therapeutic diets to confirm meal orders adhere to specific nutritional guidelines. Aramark values flexibility in its employees as job duties may evolve based on client requirements and business needs.
Working at Aramark offers an opportunity to be part of an organization that values employee growth and engagement. The company supports its employees with ample training and development opportunities, aiming to foster a supportive and inclusive workplace. The Dietary Worker position not only contributes directly to improving patient care but also offers a pathway for career advancement within Aramark's extensive network. Those embracing this role will be part of a team dedicated to excellence in service and patient satisfaction, demonstrating a commitment to quality and safety in every aspect of their work.
Job Requirements
- Previous customer service and/or call center experience preferred
- Experience in food service, as a dietary clerk, or in a related field preferred
- Needs to communicate fluently in the English language
- Ability to stay calm under pressure
- Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift
- Must be flexible and adaptable to change
Job Qualifications
- Previous customer service and/or call center experience preferred
- Experience in food service, as a dietary clerk, or in a related field preferred
- Needs to communicate fluently in the English language, bilingual or multilingual a plus
- Ability to stay calm under pressure
- Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift
- Typical typing of 35 – 45 wpm
- Must be flexible and adaptable to change
Job Duties
- Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained
- Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers
- Adaptable to customer needs
- Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
- Uses software to record patient orders
- Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
- Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
- Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
- Maintains compliance with ARAMARK’s standards of operation and adheres to ARAMARK’s Business Conduct Policy at all times
- Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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