Dietary Specialist-Renaissance at Kessler Park - Renaissance at Kessler Park - Food

Aramark is a leading global provider of food services, facilities management, and uniform services, serving millions of guests daily across 15 countries. As a company rooted in service and united by a shared purpose, Aramark is dedicated to delivering exceptional experiences for its clients and guests. The organization emphasizes respect, diversity, and inclusion, offering equal employment opportunities without discrimination. Aramark’s mission is to do great things for its employees, partners, communities, and the planet, fostering an environment where career growth, talent development, and passion fueling are prioritized. Working at Aramark means being part of a company committed to professional growth, employee empowerment, and making a positive impact in all areas it serves.

The Dietary Worker role at Aramark is an essential position within the food and nutrition service team, primarily responsible for providing patient support through phone and software systems. This position acts as a liaison between patients and various departments, ensuring patients’ nutritional needs are accurately met and their meal services are efficiently managed. The role requires functioning effectively in a fast-paced, performance-driven call center environment, where every interaction is recorded and evaluated for quality assurance. As a Dietary Worker, maintaining a friendly, positive customer service demeanor is crucial for promoting a supportive and empathetic experience for patients and collaborating teams alike.

The Dietary Worker answers patient calls, takes menu orders, and addresses patient questions related to meal and nutritional services. When necessary, the worker directs calls appropriately to other departments. The use of specialized software to record meal orders must be accurate and compliant with dietary guidelines, particularly therapeutic diets. Close collaboration with doctors, nurses, and the Food & Nutrition team is integral to the role, ensuring that meal orders align with patient health needs. The position also upholds strict confidentiality and privacy standards, safeguarding patient dignity and adhering to all safety and sanitation protocols. Compliance with Aramark’s business conduct policies and local regulatory requirements is mandatory. This role is ideal for candidates with prior customer service experience and a background in food service or dietary-related fields, who are adaptable, calm under pressure, and comfortable using technology such as web-based software and telephony equipment. Aramark offers a dynamic workplace where job duties may evolve to meet business and client needs, encouraging employees to develop new skills and contribute meaningfully to their teams and the organization.