Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $25.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
paid vacation days
Paid holidays
Paid parental bonding leave
Employee assistance program
tuition and professional certification reimbursement
Job Description
Delaware North Sportservice is a distinguished hospitality company that has been operating premium concession, dining, and retail services at the Cincinnati Reds Great American Ball Park since 1936. Renowned for its commitment to excellence, Delaware North specializes in delivering upscale food and beverage experiences that allow guests to enjoy pre-game dining and full bar service spotlighting local craft beers. Their dedication extends beyond food services as they provide unique in-game experiences through in-seat ordering and chef-inspired menu items tailored to the ballpark environment. This iconic sports venue offers a dynamic work atmosphere where team members participate in creating memorable moments for fans and premium guests alike.
The Premium Services Lead Supervisor role at Delaware North Sportservice is a full-time supervisory position located at Great American Ball Park in Cincinnati, Ohio. This position plays a pivotal role in ensuring customer satisfaction within the luxury suites and premium clubs by managing a team responsible for maintaining cleanliness, stocking, and game-day readiness of these spaces. The Premium Services Lead Supervisor will lead by example, providing guidance and feedback to attendants to foster a positive, professional, and efficient service environment. With a competitive pay range of $20.00 to $25.00 per hour, this employment opportunity is designed for individuals eager to grow their leadership skills in a high-volume hospitality setting.
This role demands a strong focus on guest service excellence, operational efficiency, and team leadership. Supervisory responsibilities include coordinating premium club, suite, or restaurant staff, ensuring that all food and beverage orders arrive promptly and addressing any discrepancies. The supervisor will facilitate guest and attendant requests, maintain inventory controls by performing end-of-month suite pantry assessments, and collaborate closely with the Food and Beverage Manager to resolve operational issues. Applicants will gain valuable hands-on experience working in a fast-paced, event-driven environment where multitasking and quick problem-solving are essential.
Delaware North prioritizes the well-being of its employees by offering comprehensive benefits including health, dental, and vision insurance, 401(k) plans with company matching, paid vacation and holidays, paid parental leave, and tuition reimbursement programs. Beyond benefits, the company fosters a welcoming culture by providing employee discounts, flexible work schedules, and extensive training and development opportunities. This role offers exposure to exciting shifts during days, evenings, weekends, holidays, and event days, appealing to individuals who thrive in vibrant, customer-focused settings. With its legacy as a family-owned company with over 100 years of history, Delaware North invests in creating career advancement pathways and a supportive work environment where team members are valued and motivated.
The Premium Services Lead Supervisor role at Delaware North Sportservice is a full-time supervisory position located at Great American Ball Park in Cincinnati, Ohio. This position plays a pivotal role in ensuring customer satisfaction within the luxury suites and premium clubs by managing a team responsible for maintaining cleanliness, stocking, and game-day readiness of these spaces. The Premium Services Lead Supervisor will lead by example, providing guidance and feedback to attendants to foster a positive, professional, and efficient service environment. With a competitive pay range of $20.00 to $25.00 per hour, this employment opportunity is designed for individuals eager to grow their leadership skills in a high-volume hospitality setting.
This role demands a strong focus on guest service excellence, operational efficiency, and team leadership. Supervisory responsibilities include coordinating premium club, suite, or restaurant staff, ensuring that all food and beverage orders arrive promptly and addressing any discrepancies. The supervisor will facilitate guest and attendant requests, maintain inventory controls by performing end-of-month suite pantry assessments, and collaborate closely with the Food and Beverage Manager to resolve operational issues. Applicants will gain valuable hands-on experience working in a fast-paced, event-driven environment where multitasking and quick problem-solving are essential.
Delaware North prioritizes the well-being of its employees by offering comprehensive benefits including health, dental, and vision insurance, 401(k) plans with company matching, paid vacation and holidays, paid parental leave, and tuition reimbursement programs. Beyond benefits, the company fosters a welcoming culture by providing employee discounts, flexible work schedules, and extensive training and development opportunities. This role offers exposure to exciting shifts during days, evenings, weekends, holidays, and event days, appealing to individuals who thrive in vibrant, customer-focused settings. With its legacy as a family-owned company with over 100 years of history, Delaware North invests in creating career advancement pathways and a supportive work environment where team members are valued and motivated.
Job Requirements
- Minimum of 2 years supervisory experience in front-of-house restaurant or food service position
- previous experience with point-of-sale (POS) system
- ability to lift up to 50 pounds
- ability to stand and walk for entire shift including stairs
- strong guest service skills
- good communication skills
- strong time management and organizational skills
- able to work efficiently under pressure
- basic math skills
- no college degree required
Job Qualifications
- A minimum of 2 years of supervisory experience in a front-of-house restaurant or food service position, in a high-volume environment
- previous experience with a point-of-sale (POS) system
- excellent guest service skills
- strong time management and organizational skills
- ability to work accurately, efficiently, and courteously in a high-pressure environment
- good communication and training skills
- ability to teach others as well as delegate tasks
- basic math skills
- ability to accurately account for cash and inventory
- no college degree required
Job Duties
- Supervises and coordinates premium club, suite, or restaurant staff, including training and providing constructive and corrective feedback as needed
- creates a positive and memorable guest experience by delivering professional and courteous service and maintaining a clean, organized, stocked, and safe area
- receives and facilitates any premium guests' and attendants' requests and orders
- analyzes and resolves problems with team members, guests, and the operation with the assistance of the Food and Beverage Manager
- learns and is comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests' questions
- ensures all game day food and beverage orders arrive promptly and quickly addresses any discrepancies with the appropriate area
- responsible for performing the end-of-month inventory for the suite pantry
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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