You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $32.69 - $43.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
performance bonuses
Professional development opportunities
Job Description
The Westin Charlotte, located at 601 S College St, Charlotte, North Carolina, is a distinguished hotel property that operates under the globally recognized Marriott International brand. Known for its commitment to wellness and exceptional guest experiences, The Westin Charlotte thrives on a mission to empower guests to regain control and enhance their well-being while traveling. It embodies a unique brand philosophy focused on delivering service excellence and fostering an environment that promotes both associate and guest wellness. With a prime location in Charlotte, the hotel offers modern amenities and event spaces tailored to meet the needs of both leisure and... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in sales and marketing or related area
- Or 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management or related major
- 2 years experience in sales and marketing
- Large group sales experience preferred
- Excellent communication skills
- Ability to work in a team environment
- Strong organizational skills
- Proactive sales and customer service attitude
- Willingness to participate in community engagement activities
Job Qualifications
- High school diploma or GED with 4 years experience in sales and marketing, guest services, or related professional area
- Or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 2 years experience in sales and marketing
- Large group sales experience preferred
- Strong communication and interpersonal skills
- Proven ability to up-sell and close sales
- Knowledge of Marriott Customer Service Standards and Brand Standards
- Ability to work collaboratively across sales channels
- Excellent organizational and time management skills
- Proficiency in planning and executing site inspections and events
- Ability to understand market trends and competitor analysis
- Customer service oriented with a focus on loyalty and satisfaction
Job Duties
- Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office
- Partners with Area Sales to identify new group and catering business and achieve personal and property revenue goals
- Partners with the Sales Office to book group events within the group booking parameters
- Up-sells products and services with the ability to bring the sale to closure
- Engages in proactive selling of all facilities such as Spa, Golf, Restaurants to leisure guests and group planners
- Assists with selling, implementation and follow-through of group sales promotions
- Provides accurate and effective turnover to Event Management
- Coordinates and executes site inspections and visits for out-of-market and in-market sales managers
- Partners with account and selling managers to develop creative site visits
- Develops site standards and pricing guidelines
- Understands competitor strengths and weaknesses and overall market trends
- Provides expert knowledge on local destination and grows business of existing accounts
- Tracks bookings and leads generated from site visits
- Executes and supports Marriott’s Customer Service and Brand Standards
- Monitors and resolves guest issues arising from the sales process
- Verifies timely business turnover for quality service delivery
- Implements brand service strategy and initiatives
- Performs other duties as assigned to meet business needs
- Works collaboratively with off-property sales channels to ensure complementary sales efforts
- Engages in community-based organizations to position the property for sales opportunities
- Meets with walk-in clients and qualifies leads
- Builds and strengthens customer relationships
- Attends and facilitates pre-planning visits
- Acts as Personal Concierge to clients during site visits
- Coordinates and delivers amenities and welcome notes to guest rooms
- Partners with Event Management and Operations to exceed customer expectations
- Participates in daily service basics of the brand
- Executes exemplary customer service to drive satisfaction and loyalty
- Understands property’s target customer and service expectations to offer tailored business solutions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: