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Job Overview
Compensation
Hourly
Range $21.50 - $22.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
supportive work environment
Job Description
The hiring establishment is a well-regarded hotel known for its commitment to delivering exceptional guest experiences and maximizing operational efficiencies. This company operates in the hospitality sector, focusing on providing high-quality accommodation services to guests, members, and travel partners. With a strong emphasis on customer satisfaction, the hotel combines modern technology and personalized services to ensure that every guest enjoys a memorable stay. The hotel maintains collaborations with various departments such as Experience Center, Guest Services, Convention Services, Accounting, and Member Relations to streamline operations and enhance service delivery. It is known for its professional work environment, diverse team, and... Show More
Job Requirements
- High school graduate or equivalent
- College degree desired
- Skilled with multi-line telephones and voice mail
- Proficient in the use of computer systems including Word, Excel, Outlook and other relevant programs
- Ability to lift 50 lbs. maximum and frequently lift and carry objects up to 25 lbs.
- Capability to walk or stand for significant periods
- Ability to reach, handle, feel, talk, hear, and see
- Must be able to work varying schedules reflective of hotel business needs
- Must comply with company’s drug-free workplace policies and pre-employment substance abuse testing
Job Qualifications
- Ability to handle multiple customer and operational demands with a high degree of professionalism
- Proficient time management skills to complete tasks timely and meet deadlines
- Interpersonal skills to provide overall guest satisfaction
- Ability to work under pressure and handle stressful situations
- Mastery of PMS Opera, Passkey, SynXis, and other operational reservation channels
- Excellent communication skills including reading, writing, and speaking English
- Ability to access, read, and input information using a moderately complex computer system
- Capacity to effectively deal with internal and external customers with patience, tact, and diplomacy
Job Duties
- Daily audit of reservations through multiple reporting capabilities
- Look for special requests, coding issues, billing requirements, and modifications
- Process daily deposits, no shows and cancellations
- Manage and confirm leisure reservations including FHR, Wholesale, and BAR reservations
- Review and audit third party reservations to ensure accuracy in rates, categories and billing set up
- Send proforma invoices as needed
- Answer calls and return emails from wholesalers, internal departments, voicemails and guests seeking to book reservations
- Provide support to the Experience Center, Sales, Member Services, and Guest Services with reservation related questions
- Assist Travel Partners and long-term stay prospects by providing superior knowledge, appropriate rate options, and room tours when necessary
- Work varying schedules to reflect business needs of the hotel
- Perform other duties as required by Director of Reservations to support sales, revenue management, and group housing
- Assist with Experience Center and Guest Services operations as needed
- Assist with Member Reservations when necessary
- Attend scheduled operational and sales meetings
- Maintain good working relationships with other departments, associates and guests
- Prepare reports and complete training courses as required
- Keep work area clean and organized
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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