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Desk Clerk (Full-time) - Swing
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee assistance program
Professional Development
Job Description
Tenderloin Neighborhood Development Corporation (TNDC) is a non-profit organization dedicated to the development, management, and preservation of affordable housing in San Francisco's Tenderloin district. Established with a mission to transform lives through affordable housing, TNDC plays a crucial role in revitalizing one of the most vibrant yet challenged neighborhoods in the city. The organization operates multiple residential properties, providing safe, stable, and supportive housing to low-income individuals and families, including seniors and people with special needs. TNDC is committed to maintaining the dignity and safety of its residents while fostering a strong sense of community and inclusion. With a focus... Show More
Job Requirements
- High school diploma or GED
- good organizational interpersonal and communication skills
- ability to work tactfully and under stress
- ability to achieve competency in Microsoft Office suite specifically Word Excel and Outlook
- ability to read write and communicate in English
- ability to follow directions and work independently
- willingness to be on-call with access to a phone
- good judgment and common sense ability to successfully resolve conflicts
- honesty and dependability
- ability to work with and to be sensitive to a diverse multi-cultural low-income population
- ability to resolve conflict in a professional manner
- ability to maintain confidentiality and to exercise discretion concerning residents issues
- strong customer service skills
- ability to coordinate eyes hands and fingers in performing duties which include typing writing reading and similar tasks
- ability to exert physical effort involving moving around buildings climbing stairs moving from one area to another or standing sitting for periods of time
- visual acuity necessary to inspect buildings and review documents
- hearing acuity sufficient to use telephone and communicate with residents and staff
- ability to work in an office environment and in and outside a variety of residential buildings as needed
- ability to do basic addition subtraction multiplication and division as needed per job duties
- ability to use independent judgment in non-routine situations such as dealing with a disturbance
- ability to communicate effectively with coworkers staff at all levels and residents both verbally and in writing
- ability to understand changes in policy methods operations etc as they apply to the desk clerk position
- ability to respond appropriately in pressure situations possess an even temperament and strong interpersonal and customer service skills
Job Qualifications
- High school diploma or GED
- good organizational interpersonal and communication skills
- basic knowledge of Microsoft Office suite
- experience working in an affordable housing environment
- experience or familiarity with the Tenderloin Neighborhood
- experience in conflict resolution crisis intervention resident relations
- proficiency in a language other than English such as Spanish Cantonese or Russian
Job Duties
- Screen all visitors to confirm that they are the authorized guests of building residents
- ensure visitors are escorted by tenants at all times
- respond to emergencies as needed
- maintain complete and accurate confidential building log
- fill out incident reports as necessary
- report violations of the house rules and regulations and rules of conduct outlined in the rental agreement
- take part in all online and in person trainings that are required for job function this includes job specific trainings and companywide training
- oversee front entry and lobby to ensure cleanliness and security performs minor janitorial duties as needed
- provide administrative support for assistant manager by opening and time stamping mail and invoices preparing check requests preparing recertification packets and filing
- answer phones and operate intercom system as needed
- provide information to tenants visitors and applicants concerning housing
- other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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