Desk Clerk - El Dorado Hotel

The John Stewart Company is a well-established full-service housing management, development, and consulting organization that has been providing exceptional services since its inception in 1978. The company has built a strong reputation in the affordable housing sector, focusing on delivering high quality services that enrich both the lives of residents and employees. John Stewart Company operates with a deep commitment to professionalism, compassion, integrity, and respect, ensuring that their mission aligns with the needs of the communities they serve. The organization prioritizes cost-effectiveness and efficiency while maintaining the highest possible standards in service delivery.

As a leader in affordable housing management, John Stewart Company oversees a diverse portfolio of properties, offering tailored solutions to meet the unique challenges and opportunities within the housing marketplace. Their dedication not only helps create thriving residential communities but also supports staff development through a positive and inclusive work environment.

The Desk Clerk position at The John Stewart Company plays a pivotal role in maintaining security, communication, and overall building operations under the guidance of the Property Manager. This role requires the individual to actively monitor the flow of traffic in and out of the building, maintaining a secure and orderly environment for tenants, visitors, and staff. Desk Clerks are responsible for answering telephones, directing calls, and making emergency calls when necessary, exhibiting strong communication skills and attention to detail.

In addition to these responsibilities, the Desk Clerk completes essential administrative tasks including work orders, comment cards, visitor violation forms, and end-of-shift and incident reports, all while ensuring compliance with fair housing regulations. They handle visitor policies, check visitor identification, and manage the reception area to provide a welcoming and organized entrance for the building. Monthly duties include distributing resident mail daily and occasionally filling in for absent clerks to maintain operational continuity.

This role also demands familiarity with federal, state, and local laws, especially relating to fair housing guidelines, as well as sensitivity and a strong interpersonal aptitude when working with people from diverse cultural backgrounds, particularly those with special needs. The company emphasizes the importance of a good sense of awareness, urgency, and professionalism in handling various situations to foster a safe and supportive living environment.

The John Stewart Company offers a variety of shifts for the Desk Clerk position, including nights, weekends, and alternating schedules to cover Sunday through Saturday coverage. Working in this role offers exposure to a collaborative and supportive workplace, with benefits designed to promote employee health, wellness, and financial security.

Employees working 30 or more hours per week have access to medical, dental, and vision care with preventive medical care fully paid, paid vacation leave starting up to ten days in the first year, up to 80 hours of sick time per year, flexible spending accounts for health and dependent care, company-paid life, AD and D long-term disability insurance, an employee assistance program offering free confidential counseling, commuter benefits, discounts with AT&T and ClassPass, a $100 annual wellness reimbursement, and a matching 401(k) retirement savings plan of up to 2% of compensation for those who work 20 hours or more weekly.

For employees working less than 30 hours per week, benefits include free confidential counseling through the employee assistance program, commuter benefits, discounts for AT&T and ClassPass, the $100 annual wellness reimbursement, matching 401(k) retirement savings plan up to 2%, and up to 80 hours of sick time annually.

The John Stewart Company is committed to equal employment opportunities for all applicants and employees, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other legally protected characteristic. The company also complies with local fair chance hiring ordinances and privacy laws such as the California Consumer Privacy Act, ensuring transparency and fairness throughout the hiring process.