Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
flexible schedule
Paid Time Off
Referral program
employee discount
Paid training
Bonus Pay
Job Description
IHOP is a renowned American restaurant chain famous for its wide variety of breakfast foods, casual dining atmosphere, and family-friendly environment. Since its inception in 1958, IHOP has grown to become a popular destination for people looking to enjoy delicious meals, ranging from pancakes and waffles to omelettes and a variety of other dishes. The company places a strong emphasis on creating positive experiences for guests through quality food, friendly service, and a welcoming environment. IHOP's culture centers around the simple yet powerful idea that a smile can bridge the gap between people, symbolized by the smile incorporated into their logo. The brand continuously evolves and adopts exciting initiatives to enhance both employee and customer experiences, making it an attractive place to work and dine.
The Designated General Manager at IHOP plays a crucial leadership role responsible for overseeing the operations of all assigned restaurant units within a district. This full-time, on-site position requires a dedicated individual who can manage multiple facets of restaurant management, including team member training, guest service excellence, financial management, compliance with regulations, and staff recruitment and retention. The manager is expected to ensure that every restaurant under their supervision adheres to IHOP's rigorous standards for food quality, service, and guest satisfaction. They will directly influence the success and reputation of the brand by delivering superior operational performance and fostering a positive work environment.
Key aspects of the Designated General Manager's role include implementing comprehensive training programs for hourly employees to continuously improve operational efficiency and guest experience. The position involves executing annual financial objectives, local marketing strategies, and guest service initiatives to drive restaurant growth. Managing day-to-day restaurant operations, with a special focus on maintaining high-quality food and customer service standards, is essential. The General Manager must ensure compliance with all federal, state, and local regulations to maintain a safe and lawful working environment.
Recruitment, training, and retention of employees are also central responsibilities, in addition to managing staff turnover by implementing effective coaching and compensation plans. The General Manager conducts regular performance appraisals and enforces company policies diligently. Attention to detail is critical, especially regarding adherence to standard operating procedures (SOP) related to food specifications, recipes, plating, garnishes, and ticket times to meet guest expectations. The manager additionally oversees promotional activities by implementing national and local marketing campaigns using appropriate point-of-purchase materials and posters.
Administrative duties form part of the ongoing responsibilities, alongside performing other tasks as assigned to support the overall business unit's success. Supervisory responsibilities include interviewing, hiring, training employees, planning workloads, and addressing employee development and guest feedback effectively. The role demands a balance of hands-on management and strategic oversight to drive results and uphold IHOP's welcoming culture.
Compensation for this role includes bonus pay, reflecting the importance of achieving both operational and financial targets. IHOP offers a range of benefits, including a flexible schedule, paid time off, a referral program, employee discounts, and paid training. The ideal candidate will either have a high school diploma or GED complemented by two to four years of relevant experience or an equivalent combination of education and experience. No higher education requirement is necessary, making this an excellent career opportunity for candidates seeking advancement within the restaurant management field. This position is based on-site, allowing the General Manager to maintain close contact with each restaurant operation and its team members, ensuring a hands-on approach to leadership and quality control.
The Designated General Manager at IHOP plays a crucial leadership role responsible for overseeing the operations of all assigned restaurant units within a district. This full-time, on-site position requires a dedicated individual who can manage multiple facets of restaurant management, including team member training, guest service excellence, financial management, compliance with regulations, and staff recruitment and retention. The manager is expected to ensure that every restaurant under their supervision adheres to IHOP's rigorous standards for food quality, service, and guest satisfaction. They will directly influence the success and reputation of the brand by delivering superior operational performance and fostering a positive work environment.
Key aspects of the Designated General Manager's role include implementing comprehensive training programs for hourly employees to continuously improve operational efficiency and guest experience. The position involves executing annual financial objectives, local marketing strategies, and guest service initiatives to drive restaurant growth. Managing day-to-day restaurant operations, with a special focus on maintaining high-quality food and customer service standards, is essential. The General Manager must ensure compliance with all federal, state, and local regulations to maintain a safe and lawful working environment.
Recruitment, training, and retention of employees are also central responsibilities, in addition to managing staff turnover by implementing effective coaching and compensation plans. The General Manager conducts regular performance appraisals and enforces company policies diligently. Attention to detail is critical, especially regarding adherence to standard operating procedures (SOP) related to food specifications, recipes, plating, garnishes, and ticket times to meet guest expectations. The manager additionally oversees promotional activities by implementing national and local marketing campaigns using appropriate point-of-purchase materials and posters.
Administrative duties form part of the ongoing responsibilities, alongside performing other tasks as assigned to support the overall business unit's success. Supervisory responsibilities include interviewing, hiring, training employees, planning workloads, and addressing employee development and guest feedback effectively. The role demands a balance of hands-on management and strategic oversight to drive results and uphold IHOP's welcoming culture.
Compensation for this role includes bonus pay, reflecting the importance of achieving both operational and financial targets. IHOP offers a range of benefits, including a flexible schedule, paid time off, a referral program, employee discounts, and paid training. The ideal candidate will either have a high school diploma or GED complemented by two to four years of relevant experience or an equivalent combination of education and experience. No higher education requirement is necessary, making this an excellent career opportunity for candidates seeking advancement within the restaurant management field. This position is based on-site, allowing the General Manager to maintain close contact with each restaurant operation and its team members, ensuring a hands-on approach to leadership and quality control.
Job Requirements
- High school diploma or general education degree (GED)
- Two to four years related experience and/or training
- Equivalent combination of education and experience
- Ability to work full-time on-site
- Excellent interpersonal and organizational skills
- Ability to comply with federal, state, and local regulations
Job Qualifications
- High school diploma or general education degree (GED)
- Two to four years related experience and/or training
- Equivalent combination of education and experience
- Strong leadership and communication skills
- Ability to manage multiple restaurant units
- Knowledge of food safety and service standards
- Experience with team training and development
Job Duties
- Implement team member training program for all restaurant hourly employees
- Execute annual financial, local restaurant marketing, guest service
- Manage the restaurant operation and focus on regular contact with guests, food quality and service standards
- Comply with federal, state, and local regulations
- Recruit, train and retain employees as defined by the current SOP and operations plan for the assigned unit
- Manage turnover for the location
- Conduct on-going coaching and administer the restaurant compensation plan
- Deliver performance appraisals
- Enforce company policies
- Ensure food is in compliance with SOP in the areas of specifications, recipes, plating, and garnishes
- Monitor ticket times to meet guest expectations
- Implement national and local marketing promotions, including the use of the correct Point of Purchase (POP), posters, and placements
- Complete ongoing administrative duties
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
