Department Mgr Coffee Kiosk-Aurora Village ANC

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $42,100.00 - $65,500.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Paid Time Off
Vacation pay
Paid holidays
Bereavement Pay
Retirement benefits
quarterly bonus eligibility

Job Description

Albertsons Companies is a leading food and drug retailer in the United States, known for its extensive network of over 2,200 stores, including Safeway, Vons, Jewel-Osco, and many other trusted banners. With operations spanning 34 states and the District of Columbia, Albertsons is committed to innovation, exceptional service, and fostering a work culture that celebrates diversity and inclusion. The company’s mission is to bring people together around the joys of food and inspire well-being, making it an admired retail leader both nationally and locally. They focus on creating a seamless, fun, and friendly shopping experience for customers regardless of how they choose to shop, while also prioritizing equal opportunities and resource access for employees.

The Starbucks Department Manager position at Safeway is an integral part of this mission. Serving as the primary point of contact for Starbucks customers within Safeway stores, this role is designed for individuals who excel in customer service and operational management. The Starbucks Department Manager is responsible not only for delivering friendly and courteous customer interactions but also for overseeing the department’s overall performance, including sales growth, cost management, and adherence to merchandising standards. As a dynamic leader, the manager ensures that the coffee department maintains optimal stock levels, implements merchandising directives, and upholds the quality of the products served.

This role demands a hands-on approach, as managers actively participate in brewing coffee, tea, and chocolate beverages using a variety of equipment such as coffee urns, drip or vacuum coffee makers, and drink mixers. In addition to beverage preparation, the Department Manager operates the cash register, handles customer payments, and maintains a clean and organized service area. Scheduling and supervising barista clerks is another critical aspect, ensuring the team operates efficiently to meet customer demand. Training development, financial reporting, and customer issue resolution are also key responsibilities, aimed at providing a superior coffee experience.

The work environment is primarily indoors, with frequent standing, walking, and physical activities that involve lifting and carrying various weights. The use of cash registers, coffee makers, grinders, and other kitchen equipment is constant, emphasizing the need for physical endurance and attention to detail. This role may require some climbing or use of ladders to access upper shelves and involves frequent communication with team members and customers to ensure smooth operations.

Overall, the Starbucks Department Manager at Safeway represents a unique blend of customer-centric service, operational leadership, and hands-on participation, making this position ideal for individuals passionate about coffee and dedicated to delivering outstanding customer experiences. The company offers competitive wages starting no less than the local minimum wage, with pay potentially varying based on experience and qualifications. Additional benefits may include medical, dental, vision, disability, life insurance, paid time off, vacation pay, paid holidays, bereavement pay, retirement plans, and eligibility for quarterly bonuses, depending on policies and service length. Albertsons Companies provide reasonable accommodations for qualified individuals with disabilities to meet overall job requirements, reinforcing their commitment to an inclusive workplace.

Job Requirements

  • High school diploma or equivalent
  • Prior customer service experience
  • Ability to handle cash transactions accurately
  • Strong communication skills
  • Ability to work flexible hours including weekends and holidays
  • Ability to train and supervise staff
  • Physical ability to perform tasks including standing and lifting

Job Qualifications

  • Ability to follow company customer service procedures
  • Demonstrated prior customer service skills or related experience
  • Ability to interact with customers and co-workers
  • Ability to understand and follow directions
  • Desired prior management experience

Job Duties

  • Provide customer service as currently defined by the employer within the scope of the position and within company policy
  • Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the department
  • Train, schedule, and supervise barista workers to ensure optimum staffing patterns for the department
  • Provide financial reporting to Store Manager and Field Supervisor
  • Ensure product quality
  • Change signs and prices as directed by merchandising
  • Write order in the order guidebook and enter into computer
  • Check order for completeness upon arrival
  • Brew coffee, tea and chocolate
  • Operate electronic cash register to total customers' final bill
  • Receive payment for customer purchase and count back correct change
  • Maintain cleanliness of coffee service area of the store
  • Set up and maintain displays in coffee area
  • Replace stock in preparation area from supply area
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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