Department Lead - Grocery

This job opportunity is with a reputable retail company known for its commitment to excellent customer service and quality merchandise. The establishment emphasizes creating a positive and productive environment for both customers and employees. As a retail store open to the public, it provides essential necessities and an exceptional shopping experience across its locations. The company is dedicated to supporting its staff with comprehensive benefits that start from day one of employment, reinforcing its focus on employee well-being and satisfaction. The role in question offers a full-time schedule with weekly hours ranging from 30 to 40, primarily from 11:30 AM to 8:00 PM. The schedule includes working on weekends and holidays, reflecting the company's operation hours and the importance of team collaboration during peak times. Compensation for this role begins at $18.46 per hour, coupled with additional benefits to support a rewarding work experience.

The position entails taking on responsibilities that are crucial for the smooth operation and success of the retail store. The employee will ensure proper inventory levels, factoring in store capacity, promotional activities, customer demands, and seasonal changes to maximize sales potential across the store departments. Daily order completion and rigorous adherence to freshness standards are key tasks to drive sales and maintain customer satisfaction. The role involves significant engagement in customer service, ensuring the availability of products through effective stock management and conducting daily date checks to avoid expired goods on shelves. Training and motivating staff is an important part of the function, ensuring that these high standards are consistently met.

In addition to inventory and sales responsibilities, the position includes maintaining appealing merchandise presentation and pricing strategies within the assigned areas. Usage of computer systems for inventory and sales management is required, and the role often involves direct customer interaction — ringing up merchandise, setting up displays, and performing cleaning duties to maintain a welcoming environment. The candidate is expected to step up as a leader when management is absent, opening and closing the store and acting as Manager on Duty as necessary.

A strong emphasis is placed on promoting cultural beliefs within the store, ensuring that the workplace is safe, well-maintained, and supportive of both staff and customers. Safety policies must be followed meticulously with the aim of preventing hazards and addressing any issues promptly. Flexibility, teamwork, and a proactive approach to responsibilities are essential for success, as the retail environment often requires dynamic problem-solving and adaptation. Beyond daily tasks, the employee may be assigned additional duties or responsibilities by store management, reflecting the diverse needs of the retail operation.

Working conditions include a retail store open to the public where the noise level is generally moderate. Employees are exposed to varying temperatures and occasionally adverse weather conditions. The role involves frequent physical activities such as standing, walking, lifting, and carrying medium to heavy loads, as well as using ladders or working on elevated surfaces. This physicality underscores the dynamic nature of retail work and the necessity for stamina and resilience. The safety, comfort, and well-being of employees are prioritized throughout their engagement with the store environment.

The ideal candidate will hold a high school diploma or equivalent and possess at least three years of experience in a retail, restaurant, or customer service setting. Prior supervisory or lead experience is preferred, as the role demands ability in managing team members and supporting employee performance through real-time coaching. Flexibility in working hours, including holidays and weekends, is required, alongside strong computer skills encompassing word processing, email usage, and internet navigation.

Preferred qualifications include a passion for delivering exceptional customer service, sharp problem-solving skills, sound business judgment, and the ability to build and maintain professional relationships with customers. Being motivated, self-driven, and demonstrating adaptability in a team environment where all members contribute to achieving operational goals are key traits valued by the employer.

Physical qualifications require the energy and strength to manage the physical demands of the role, including continuous standing and walking, frequent lifting between 51 to 100 pounds, and occasional handling of very heavy items. Responsibilities also include pushing, pulling, climbing, stooping, bending, reaching, twisting, and maintaining manual dexterity to operate equipment and perform tasks effectively. This role includes eligibility for overtime compensation, recognizing the commitment needed during busy periods.

Comprehensive benefits accompany the position, including health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability coverage, employee stock purchase plans, and life insurance. These offerings illustrate the company’s dedication to fostering a supportive and secure employment environment for its workforce, ensuring that employees are well cared for both professionally and personally.