Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $21.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Prescription drug insurance
Vision Insurance
Free dental services
Life insurance
Disability insurance
401(k) retirement plan
Paid holidays
Paid vacation
Bonus opportunities
Continuing Education
Job Description
Walker Dental Care is a prominent dental office supported by Heartland Dental, located in Grand Rapids, Michigan. Known for its commitment to quality patient care, modern facilities, and community-centric approach, Walker Dental Care stands out as a trusted provider in the region. Their office boasts a beautiful and modern environment equipped with the latest technology and dental equipment, ensuring that patients receive care using cutting-edge methods and tools. Strategically situated near Aldi on Wilson Avenue, across from Meijer and Farm and Fleet, the practice is easily accessible to residents of Walker and the surrounding areas. Operating on a convenient Monday, Tuesday, Thursday, and Friday schedule, the practice emphasizes work-life balance for their team as well as excellence in patient services.
This role is for a Dental Front Office Business Assistant who will play a critical part in fostering a welcoming and efficient environment for patients and staff alike. The successful candidate will be a hardworking and motivated professional who brings enthusiasm and dedication to supporting the front office team. This position thrives on teamwork, camaraderie, and partnership, where the patient is always the priority and continuous learning is encouraged. The Business Assistant will be responsible for managing various administrative tasks, including greeting patients, answering phones, scheduling appointments, handling insurance claims, and maintaining patient records using Dentrix software. Additionally, the individual will collaborate closely with the dental providers and other team members to implement Heartland Dental systems that optimize office operations and ensure the best patient care.
Heartland Dental is widely recognized for its strong organizational culture and its commitment to developing its team members. Recently honored by Newsweek as one of America’s Greatest Workplaces and for Diversity in 2024, Heartland Dental embodies an inclusive workplace environment that values growth, respect, and innovation. Employees enjoy numerous benefits such as comprehensive medical, prescription drug, and vision insurance, free dental services, life and disability insurance, a 401(k) retirement plan, paid holidays and vacation time, and regular bonus opportunities. The company also invests in continuing education to foster professional development.
Working at Walker Dental Care means joining a supportive team oriented towards exceptional lifetime care for patients. If you have experience in a fast-paced customer-centric role, excellent communication and organizational skills, and a commitment to protecting patient information under HIPAA regulations, this opportunity is ideal for you. Preferred candidates will have experience in dental or medical settings, proficiency with insurance billing, account receivables, and familiarity with Dentrix or similar software. Physical requirements include the ability to sit for prolonged periods, occasional lifting, and participation in training sessions. A tuberculosis test is required for new dental staff hires to ensure a safe and healthy environment.
Joining Walker Dental Care through Heartland Dental means becoming part of a well-respected network that supports individual contributions while collectively promoting high standards of patient care and teamwork.
This role is for a Dental Front Office Business Assistant who will play a critical part in fostering a welcoming and efficient environment for patients and staff alike. The successful candidate will be a hardworking and motivated professional who brings enthusiasm and dedication to supporting the front office team. This position thrives on teamwork, camaraderie, and partnership, where the patient is always the priority and continuous learning is encouraged. The Business Assistant will be responsible for managing various administrative tasks, including greeting patients, answering phones, scheduling appointments, handling insurance claims, and maintaining patient records using Dentrix software. Additionally, the individual will collaborate closely with the dental providers and other team members to implement Heartland Dental systems that optimize office operations and ensure the best patient care.
Heartland Dental is widely recognized for its strong organizational culture and its commitment to developing its team members. Recently honored by Newsweek as one of America’s Greatest Workplaces and for Diversity in 2024, Heartland Dental embodies an inclusive workplace environment that values growth, respect, and innovation. Employees enjoy numerous benefits such as comprehensive medical, prescription drug, and vision insurance, free dental services, life and disability insurance, a 401(k) retirement plan, paid holidays and vacation time, and regular bonus opportunities. The company also invests in continuing education to foster professional development.
Working at Walker Dental Care means joining a supportive team oriented towards exceptional lifetime care for patients. If you have experience in a fast-paced customer-centric role, excellent communication and organizational skills, and a commitment to protecting patient information under HIPAA regulations, this opportunity is ideal for you. Preferred candidates will have experience in dental or medical settings, proficiency with insurance billing, account receivables, and familiarity with Dentrix or similar software. Physical requirements include the ability to sit for prolonged periods, occasional lifting, and participation in training sessions. A tuberculosis test is required for new dental staff hires to ensure a safe and healthy environment.
Joining Walker Dental Care through Heartland Dental means becoming part of a well-respected network that supports individual contributions while collectively promoting high standards of patient care and teamwork.
Job Requirements
- Experience working in a fast-paced and customer-centric environment
- Excellent communication and organizational skills
- Ability to protect patient health information in compliance with HIPAA regulations
- Willingness to attend virtual or in-person training sessions periodically
- Ability to perform essential duties with or without reasonable accommodation
- Ability to sit for prolonged periods
- Ability to lift up to 15 pounds
- Completion of tuberculosis test prior to employment as per health and safety requirements
Job Qualifications
- Experience working in a fast-paced and customer-centric environment
- Excellent communication and organizational skills
- Knowledge of HIPAA regulations and ability to protect patient health information
- Familiarity with Dentrix or similar dental software preferred
- Experience with insurance billing and accounts receivable preferred
- Minimum of 1 year experience in dental or medical office setting preferred
Job Duties
- Greet and welcome patients as they enter the office to create a great first impression of our team
- Manage front office duties including answering phones, checking office mail and email, and communicating with patients and insurance companies
- Utilize Dentrix for patient scheduling and records management
- Schedule and confirm appointments for multiple providers in the office
- File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
- Post insurance and patient payments and process accounts receivables
- Review treatment plan fees and payment options with patients
- Partner with the providers and team to implement Heartland Dental systems to optimize office potential
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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