Dental Receptionist - Business Assistant

Parkway Dental Care, supported by Heartland Dental, is a prominent dental practice located in Zionsville, Indiana, dedicated to providing exceptional oral healthcare services to its community. Situated near the intersection of Whitestown Parkway and Veterans Road, Parkway Dental Care is strategically positioned to serve patients in a welcoming and accessible environment. The practice prides itself on being community-focused and patient-centric, fostering an atmosphere where teamwork, communication, and collaboration are fundamental values. With a strong seven-person team, the practice delivers personalized dental care while maintaining a professional and supportive workplace culture. Heartland Dental's support offers Parkway Dental Care the advantage of comprehensive resources and systems designed to optimize patient care and operational efficiency. The company values continuous learning, professional growth, and an inclusive environment, making it a desirable employer in the dental industry. Recognized nationally for its exemplary workplace environment, Heartland Dental has received notable awards, including America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, reflecting its commitment to fostering diversity, inclusivity, and employee satisfaction within its teams.

The role of Business Assistant at Parkway Dental Care is a full-time position that requires a dedicated and motivated individual with dental experience to support the front office operations. This role is integral to ensuring smooth administrative functions and maintaining an excellent patient experience from the moment patients enter the office. The Business Assistant is responsible for a broad range of duties including greeting patients, managing communication channels such as phone calls, mail, and email, and operating dental practice management software like Dentrix. The position embodies the core values of service, professionalism, and teamwork, providing critical support to both patients and dental providers. This is a four-day workweek role exceeding 36 hours, offering a supportive and collaborative team environment where employee contributions are valued and professional development is encouraged. The successful candidate will play a key role in the verification of insurance benefits, billing, accounts receivable management, appointment scheduling, and patient payment processing, ensuring the office runs efficiently and patients receive clear and compassionate communication regarding their dental care options.

Parkway Dental Care offers a comprehensive benefits package that includes medical, prescription drug, and vision insurance options. Employees also enjoy free dental services for themselves and their dependents, except for lab fees, which underlines the company's commitment to oral health for its team. Additional benefits include life and disability insurance, a 401(k) retirement savings plan, monthly and quarterly performance-based bonuses, and a generous paid time off policy featuring six paid holidays after 90 days of employment and two weeks of vacation after one year. The organization also emphasizes growth opportunities through continuing education, allowing employees to raise their skill level and advance their careers within the dental field. Overall, Parkway Dental Care by Heartland Dental stands out as a leading dental practice committed to creating a positive workplace, delivering top-notch patient care, and supporting the personal and professional development of its employees.