Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $25.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
flexible spending accounts
401(k) retirement plan
accidental death and dismemberment insurance
Life insurance
voluntary disability insurance
Commuter Benefits
Employee assistance program
Paid Time Off
Holiday pay
Job Description
Willamette Dental is a leading dental care provider committed to delivering exceptional patient experiences and oral health services. Located in Beaverton, the practice operates on the 2nd floor and is known for its patient-centric approach, integrating advanced clinical techniques with compassionate care. The institution is deeply rooted in promoting oral health improvement initiatives while maintaining a supportive environment for both patients and staff. With a focus on quality customer service and clinical excellence, Willamette Dental has established itself as a trusted name in dental healthcare, offering a variety of services aimed at enhancing patient satisfaction and well-being. The clinic fosters... Show More
Job Requirements
- High school diploma or GED required
- Post-secondary coursework or equivalent combination of education and experience preferred
- Minimum of two years customer service experience preferred
- Experience in medical or dental clinic environment highly desirable
- Knowledge of HIPAA compliance procedures
- Ability to demonstrate educational requirements via electronic exam
- Ability to present case presentations regarding care advocacy to management
- Reliable and predictable attendance
Job Qualifications
- High school diploma or GED
- Post-secondary coursework desirable
- Minimum of two years customer service experience preferred
- Medical or dental clinic experience highly desirable
- Strong knowledge of HIPAA compliance procedures
- Ability to demonstrate educational requirements through electronic exam
- Ability to perform case presentations to managing doctor and practice manager
Job Duties
- Oversee the daily schedule
- Seek opportunity to maximize scheduling efficiencies
- Maintain awareness of schedule changes
- Promptly identify and correct scheduling errors
- Understand payment methods and communicate fee requirements to patients
- Collect and document payments for dental services
- Accurately balance daily payment ledger and reconcile payments
- Properly complete M.O.O.L.A.H. form and forward to Accounting Department
- Accurately complete deposit slips and make timely daily bank deposits
- Update patient card
- Confirm and verify insurance information
- Schedule treatment as directed by clinicians
- Ensure charts are organized
- Use proper chart routing processes
- Perform chart maintenance
- Prepare new patient charts according to WD guidelines
- Duplicate charts and records as requested
- Build rapport with patients by providing thorough information
- Address patient questions related to treatment plan
- Provide Statement of Services at each visit
- Responsible for opening and closing the clinic
- Keep reception area neat and clean
- Partner with clinical team to enhance understanding of dental procedures
- Reiterate provider communication directives to patients
- Triage incoming emergency and unplanned treatment calls
- Schedule and reinforce recalls
- Coordinate referrals to internal and external providers
- Strict adherence to PPE policy
- Flexibility to travel to other WD locations
- Maintain reliable and predictable attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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