Dental Receptionist

Willamette Dental is a well-established dental care provider committed to delivering superior oral health services to communities within the Springfield area and beyond. As a leader in the dental healthcare industry, Willamette Dental prioritizes patient care, quality service delivery, and innovative oral health improvement initiatives. The company is recognized for fostering a supportive and inclusive work environment that values professional growth and patient engagement. It emphasizes collaborative teamwork and prides itself on the integration of advanced dental practices with compassionate patient advocacy.

This full-time position as a Care Advocate at the Springfield Practice is integral to the efficient operation of the clinic and the enhancement of patient experience. Scheduled for three 10-hour days per week, this role offers a competitive hourly wage between $20 and $23, reflective of the candidate's education, skills, and experience. The Care Advocate acts as a vital link between patients, clinical staff, doctors, and practice managers, coordinating patient flow and ensuring seamless communication across all parties involved in patient care.

The role requires a dedicated individual who will oversee daily scheduling with a focus on optimizing efficiency and accuracy, manage payments and financial transactions related to dental services, and support the preparation and maintenance of patient records in line with clinic protocols. The Care Advocate also plays a key role in reinforcing provider recommendations, supporting treatment completion, and facilitating patient understanding of their oral health plans. By engaging patients actively in their care journey, the position contributes significantly to the strengthening of the therapeutic alliance between dental professionals and those they serve.

The position reports directly to the Practice Administrator and requires a high level of responsibility in managing both administrative tasks and patient interactions. The candidate will be expected to uphold Willamette Dental’s strict adherence to personal protective equipment (PPE) policies and to demonstrate both reliability and flexibility, including the potential to travel to nearby locations as needed. This commitment ensures not only compliance with regulatory standards but also the safety and trust of all patients and staff.

Willamette Dental supports its employees with a robust benefits package including medical, dental, and vision insurance, tuition reimbursement, flexible spending accounts, a 401(k) retirement plan with company matching, and more. Employees also receive paid time off combining vacation and sick leave, ensuring a balanced and supportive work-life dynamic. The organization is an equal opportunity employer dedicated to fostering diversity and inclusion within the workplace.

Joining Willamette Dental as a Care Advocate not only means being part of a respected dental healthcare team but also contributes to making a tangible difference in patients’ oral health and overall well-being. The role offers an exciting opportunity for individuals passionate about healthcare customer service and patient advocacy to thrive in a dynamic, patient-centered environment.