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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $23.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
flexible spending accounts
401(k) retirement plan with 5% match
accidental death and dismemberment insurance
Life insurance
voluntary disability insurance
Commuter Benefits
Two complimentary pairs of Fig scrubs
Employee assistance program
Paid Time Off
Job Description
Willamette Dental is a well-established dental care provider committed to delivering superior oral health services to communities within the Springfield area and beyond. As a leader in the dental healthcare industry, Willamette Dental prioritizes patient care, quality service delivery, and innovative oral health improvement initiatives. The company is recognized for fostering a supportive and inclusive work environment that values professional growth and patient engagement. It emphasizes collaborative teamwork and prides itself on the integration of advanced dental practices with compassionate patient advocacy.
This full-time position as a Care Advocate at the Springfield Practice is integral to the efficient ope... Show More
This full-time position as a Care Advocate at the Springfield Practice is integral to the efficient ope... Show More
Job Requirements
- high school diploma or GED required
- post-secondary coursework desirable or equivalent combination of education and experience
- minimum of two years customer service experience preferred
- medical or dental clinic experience highly desirable
- strong knowledge of HIPAA compliance procedures
- ability to demonstrate educational requirements regarding care advocacy in electronic exam
- ability to demonstrate case presentations to Managing Doctor and Practice Manager
Job Qualifications
- high school diploma or GED
- minimum two years customer service experience
- knowledge of dental office procedures
- experience with scheduling and payment processing
- strong communication skills
- proficiency with electronic health records
- ability to work effectively with clinical team
- knowledge of HIPAA regulations
- ability to handle confidential patient information
- basic computer skills
Job Duties
- oversee the daily schedule
- seek opportunity to maximize scheduling efficiencies
- maintain awareness of schedule changes
- promptly identify and correct scheduling errors
- understand payment methods and communicate fee requirements to patients
- collect and document payments for dental services
- responsible for proper handling of monies
- accurately balance daily payment ledger and reconcile payments
- properly complete M.O.O.L.A.H. form and forward to Accounting Department
- accurately complete deposit slips and make timely daily bank deposits
- update patient card
- confirm and verify insurance information
- schedule treatment as directed by clinicians
- ensure charts are organized, prepared and available for patient appointments
- use proper chart routing processes
- perform chart maintenance as needed
- prepare new patient charts according to current WD guidelines
- duplicate charts and records as requested
- initiate a partnership and build rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns
- provide Statement of Services at each visit
- responsible for opening and closing the clinic
- keep reception area neat and clean
- partner with clinical team to enhance understanding of dental procedures, treatment series and interventions
- partner with clinical team to understand provider's expectations and reiterate communication directives to the patient
- partner with clinical team to triage incoming emergency and unplanned treatment calls
- ensure coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers and answering patient questions
- strictly adhere to PPE policy including use of N95 respirators
- demonstrate flexibility to travel to other WD locations as needed
- maintain reliable and predictable attendance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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