Dental Patient Concierge

Windy City Implants and Dental is a respected dental practice located in Berwyn, Illinois, dedicated to providing exceptional dental care to patients of all ages. The practice prides itself on fostering a supportive, inclusive culture where teamwork, empathy, and professional growth are paramount. With a commitment to excellence and a heart for community impact, Windy City Implants and Dental aims to create positive experiences for patients through compassionate, skilled, and patient-focused care. The team works tirelessly to ensure that each patient receives thoughtful attention, quality treatments, and a welcoming atmosphere from the moment they arrive until the completion of their dental care journey.

The role of Dental Patient Concierge at Windy City Implants and Dental is a rewarding and people-centric position that plays a vital role in enhancing the patient experience. This position offers an opportunity to be part of a close-knit team that celebrates kindness, growth, and exceptional care. The Dental Patient Concierge is responsible for ensuring that every patient feels welcomed and supported from check-in to check-out. This role involves managing the daily schedule thoughtfully to maximize the doctor’s time and maintain a smooth and efficient patient flow throughout the day. Responsibilities include greeting patients by name, coordinating with the clinical team, managing appointment bookings, presenting treatment plans and payment options with confidence, and verifying dental insurance to avoid patient surprises.

This position is full-time, typically scheduled Monday through Friday from 9 am to 5 pm, offering steady hours and competitive pay ranging from $26 to $32 per hour. Windy City Implants and Dental values the voice and expertise of its Dental Patient Concierge and offers a comprehensive benefits package designed to take care of employees just as they take care of patients. Benefits include paid holidays, paid vacations, dental benefits, continuing education opportunities, and a quarterly performance bonus, underscoring the practice's commitment to employee satisfaction and professional advancement.

The ideal candidate will have familiarity with Patterson EagleSoft dental software, possess 1 to 2 years of dental or medical front office experience, and be comfortable discussing treatment plans and payment options directly with patients. A strong understanding of dental insurance verification is also essential to the role, enabling seamless patient experiences regarding their financial responsibilities. Preference will be given to candidates with more than 2 years of related front office experience and advanced proficiency with EagleSoft.

Joining Windy City Implants and Dental means becoming part of a culture that values kindness, collaboration, and shared dedication to delivering top-tier dental care. Candidates will be welcomed into a workplace where their contributions are appreciated and where they can grow their skills while making a meaningful impact on the community’s oral health. The practice encourages applicants who are eager to bring their organizational skills, genuine care, and enthusiastic attitude to apply, offering a quick, easy, and mobile-friendly application process designed to get you started on a fulfilling career path as a Dental Patient Concierge.